Job Details

Slick Rock is a fast-growing wellness spa with locations across Spokane, North Idaho, and Boise. We help clients look and feel their best with modern sun, spray & spa services and a clean, welcoming experience. We're a small, supportive company where people work hard, help each other win, and take pride in doing things the right way.

Our core values guide everything we do - transparent, accountable, disciplined, aligned, inspirational, and results-oriented.

About the Role

Serve as the first point of contact for Slick Rock clients while supporting client experience, retention, and revenue growth. You'll handle high-volume inbound and outbound communication, appointment scheduling, sales support, and follow-up while maintaining accurate records and delivering consistent, professional service.

This is an on-site HQ role ideal for someone who enjoys fast-paced client interaction, problem-solving, and performance-based work.

What You'll Do

• Answer incoming calls promptly and professionally within service level agreements
• Manage client communication across phone and email
• Schedule appointments and maintain accurate client records
• Deliver personalized, service-driven support on every interaction
• Support sales conversations, retention efforts, and follow-up activities
• Meet or exceed daily and monthly KPIs, including:
• • Average answer time
  • Ticket Service Level Agreement
  • Decline-due collections
  • Cancellation call retention
• Build trust and rapport quickly with clients
• Contribute positively to team culture, performance, and brand reputation
• Perform other duties as assigned

What You Bring

• Minimum 2 years of customer service experience (call center, hospitality, retail, or similar)
• At least 1 year of sales experience
• Strong verbal and written communication skills
• Calm, professional demeanor when handling stressed or upset clients
• Strong multitasking and organizational skills
• Critical thinking and problem-solving ability
• Comfort working in a performance-driven environment

Technical proficiency with:

• Google Workspace (Docs, Sheets, Gmail, Calendar)
• • CRM systems (HubSpot)
  • Call tracking / project management tools
  • POS systems
• Reliable attendance and punctuality

Why You'll Love It

• Clear expectations with measurable performance goals
• Supportive, team-oriented work environment
• Opportunity to grow skills in customer experience, sales, and operations
• Stable, full-time role in a growing company

Benefits

• 401(k) retirement plan
• Health insurance
• PTO that increases with tenure
• Company closed on major holidays
• Free tanning & spa services
• Employee discounts
• Paid training + professional development
• Team events and community service opportunities

Physical Needs

• Sit for extended periods while working at a computer
• Lift up to 15 lbs
• Work in a quiet, distraction-free environment

Move your name to the top by emailing your resume in addition to submitting your application:
...@slickrocktanningspa.com (include job title in subject line)

The pay range for this role is:

17 - 19 USD per hour (HQ)