Job Details

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation.

Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

Candescent is building the next generation of intelligent, predictive, and agentic digital banking experiences. As our AI Senior Designer - Agentic & Predictive Experiences Lead/Manager, youdrive the UX vision for next-generation, agents AI experiences - moving beyond chat into intelligent assistants that predict, guide, and take safe action. Lead the design direction, mentor designers, and partner across AI, Data and Product to define how AI delivers real, trustworthy value at scale.

Design & Innovation

• Lead design for agentic and predictive AI user experiences, including proactive systems that reason, take action, and simulate outcomes on behalf of users.
• Develop multimodal, generative, and learning-loop interactions, ensuring AI behaves with clarity, explainability, and appropriate autonomy.
• Create design frameworks that support identity-aware, predictive, and simulation-driven experiences.

AI Experience Craft

• Build interaction models that distinguish between conversational AI and agentic AI, defining how and when the system initiates actions.
• Shape predictive UX patterns that help users understand why the system is acting, and provide appropriate review, approval, and override moments.

Systems Thinking & Architecture

• Establish reusable components, patterns, and guardrails for agentic and predictive experiences across product lines.
• Collaborate with AI and data teams to design human-in-the-loop workflows, transparency mechanisms, and trust-building UI elements.

Leadership

• Serve as a player-coach, balancing hands-on design with leadership of designers across AI initiatives.
• Partner with senior leaders in AI & Data Product, Product Management, Engineering, and Content to define vision, roadmaps, and experience strategy.
• Drive cross-functional alignment on interaction patterns, ethical design principles, and user-centric AI behavior.

Qualifications:

• 7+ years of experience
• Experience designing AI powered systems, not just conversational interfaces.
• Strong grounding in trust, transparency and explainability.
• Ability to create intuitive, ethical, and seamless interactions between people and AI.
• Experience in learning Loop design - feedback, corrections, personalization.
• Experience in simulation & preview patterns so users understand outcomes before acting.
• Policy and autonomy modeling- when AI suggests, acts, escalates, or asks permission
• Deep understanding of user mental models and how they evolve when AI takes on more responsibility

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.