Job Details

Title: ACCOUNT MANAGER - HEALTHCARE & BIOTECH

Location: Remote

We have someone (attached) that they want to compare with - Sample resume

I told most of you but trajectory has changed im looking more of a sales background
1. Looking for mid level experience in years, so no one over 10
2. Really need experience with external vendors not just with manufacturing teams and handson in lab.
3. External Partnerships, sales, and am experience is what we are focused on if you can find someone like that with botech/pharma background that is what we are looking for

ACCOUNT MANAGER - HEALTHCARE & BIOTECH
Strategic Client & Account Leader Driving Revenue Growth, Retention, and Operational Efficiency Through Technical Solutions and Relationship Excellence

Dynamic and data-driven account management professional with a proven track record of delivering measurable value across healthcare, biotech, and technical services. Expert in aligning innovative technology with client needs, resolving complex challenges, and driving client loyalty and revenue growth. Combines a science background with hands-on CRM and automation expertise to deliver customer success and strategic results.

CORE COMPETENCIES
• Client Relationship Management | Key Account Growth | Strategic Planning | Stakeholder Engagement
• Sales Strategy | Contract Negotiation | Business Development | Cross-Functional Leadership
• P&L Ownership | Process Optimization | Revenue Expansion | Conflict Resolution
• CRM Systems | Salesforce, QuickBase | SQL | MS Office | PLC | SCADA | Database Management
• Regulatory Expertise | HIPAA, FDA, URAC, NABP, 340B, cGLP, cGMP

EXPERIENCE
Customer Account Manager
• Managed a diverse portfolio of healthcare clients, increasing client satisfaction scores by 18% through tailored automation strategies.
• Conducted in-depth workflow analyses, driving a 15% improvement in pharmacy processing efficiency.
• cted as a strategic advisor and escalation point, resolving 100% of support issues within SLA targets.
• Delivered compliant technology implementations across 340B, URAC, HIPAA, and NABP frameworks.
• Spearheaded initiatives that elevated cross-functional client alignment and renewal pipeline visibility.

Client Account Manager
• Directed 52 pharmaceutical and biotech accounts with contracts exceeding $25M, achieving 98% client retention.
• Recovered a high-risk $12M client through strategic engagement, resulting in renewed long-term partnership.
• Enhanced book-to-bill by 22% through CRM optimization and proactive executive communication.
• Led Salesforce and QuickBase integrations that cut turnaround times on client reports by 35%.
• Orchestrated cross-functional meetings that drove alignment between scientific operations and client goals.
• P&L Ownership | Process Optimization | Revenue Expansion | Conflict Resolution

Front-of-House Manager
• Oversaw daily operations and staff for a high-volume fine dining concept, improving guest satisfaction by 25%.
• Launched service improvement initiatives that boosted return customer rates by 40%.
• Developed and delivered DBPR-compliant training programs, reducing onboarding time by 30%.

Validation Engineering TechnicianLed a 12-person sterile fill team, implementing process changes that reduced product rejection by 12%.
• Optimized maintenance schedules and cleaning protocols, increasing equipment uptime by 20%.
• Ensured full FDA and cGMP compliance across all aseptic operations.

Program Director
Directed a 72-person multidisciplinary care team, improving client discharge success rates by 35%.
• Introduced wellness-focused therapy models that enhanced patient outcomes and reduced readmissions.
• Led Joint Commission audit readiness initiatives, maintaining 100% compliance throughout tenure. Residential Director | Hillcrest Educational Centers - Pittsfield, MA
Jun 1996 - Sep 2016
• Progressed from entry-level to Director, managing care for youth with behavioral and psychiatric challenges.
• Reduced staff turnover by 28% through leadership development and scheduling reforms.
• Maintained MA DMH and HIPAA compliance across a complex, 24/7 care operation