Job Details

divh2Product Technical Support Engineer/h2pWe are looking for a dynamic Product Technical Support Engineer to serve as the primary contact for both internal and external technical inquiries. In this key role, you will engage directly with customers, providing expert guidance on web service functionality, API usage, and system integrations. Acting as a bridge between our technical teams and customers, you will ensure seamless communication and efficient issue resolution./ppDuties and responsibilities/pulliProvide timely and effective technical support by diagnosing issues, researching solutions, and offering clear guidance through written and verbal communication./liliAssist customers during the onboarding process, particularly with API integrations./liliSupport the completion of questionnaires and requests for proposals related to product functionality./liliExplain proprietary algorithms and help customers understand their relevance to specific use cases./liliAnalyze system issues and recommend enhancements for improved functionality./liliLog and track customer requests, preparing regular reports on interactions and resolutions./li/ulpRequirements/pulliBachelors degree in IT, Computer Science, or a related technical field./liliExperience in product technical support roles./liliStrong problem-solving skills and the ability to analyze logs and troubleshoot technical issues./liliFluency in English and Spanish, with excellent communication skills to explain technical concepts to both technical and non-technical audiences./liliFamiliarity with API documentation and a solid understanding of system integrations./liliHigh customer service orientation, with the ability to remain composed in challenging situations./liliQuick adaptability to new software applications and systems./liliExperience with blockchain and cryptocurrencies is a plus./li/ul/div