Job Details

PAY: $70-75/hour W2. Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance.
Hybrid role, onsite work required 3 days/week.
W2 Candidates only
Responsibilities

• Lead detailed discovery and analysis sessions to map the "as-is" processes, organizational structures, and data flows within Professional Services (Clarizen) and Customer Success (Gainsight) for both merging entities.
• Define the "to-be" integrated operating model, creating standardized, unified processes for critical handoffs (e.g., Sales → PS → CS) across SFDC, Clarizen, and Gainsight, ensuring optimal service delivery.
• Elicit, analyze, and document detailed functional and non-functional requirements for the configuration and integration of Clarizen, Gainsight, and SFDC to support the new combined entity.
• Systems Integration & Data Flow Design: Document bi-directional data synchronization requirements and field mapping specifications to ensure accurate, automated data exchange between Clarizen, Gainsight, and the core Salesforce CRM (SFDC).
• Develop the comprehensive data migration plan and strategy, including data dictionaries, definitive data mapping documents, and transformation logic for all critical data objects from source systems to the consolidated Clarizen and Gainsight instances.
• Conduct data profiling and analysis to identify quality issues in source data, defining necessary cleansing and transformation requirements to ensure data integrity prior to and post-migration.
• Translate approved processes and data requirements into detailed user stories, epics, and acceptance criteria for the IT development team for efficient, agile execution.
• Lead the creation of integration and data validation test plans, manage the User Acceptance Testing (UAT) process, and coordinate sign-off to validate that integrated systems and migrated data meet all business requirements.
• Proactively identify, track, and manage integration risks, system issues, and functional dependencies, serving as the primary functional liaison to resolve conflicts between business owners and technical teams.
• Partner with change management teams to develop training materials, communication plans, and updated Standard Operating Procedures (SOPs) based on the newly integrated Clarizen, Gainsight, and SFDC platform.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related quantitative field.
• Master's degree (MBA or equivalent) or relevant professional certifications, such as a Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP) preferred
• Certification or demonstrated coursework in M&A integration methodologies, or formal training in Agile/Scrum methodologies (e.g., Certified ScrumMaster or Product Owner) is highly beneficial.
• Specific vendor certifications for enterprise-level applications (e.g., Gainsight Admin, Clarizen Certified Professional, or Salesforce Administrator) are a strong advantage.
• Proven experience supporting Professional Services and Customer Success functions, with a strong understanding of service delivery lifecycles, resource management, customer health scoring, and renewal processes.
• Hands-on functional and configuration knowledge of Clarizen (or similar PSA tool like OpenAir/FinancialForce) and Gainsight (or similar CSM tool like ChurnZero/Catalyst).
• Expert understanding of Salesforce (SFDC) architecture, including data models, object relationships, and the technical requirements for integrating external systems (Clarizen, Gainsight) with the core CRM.
• Demonstrated ability to perform comprehensive gap analysis, process modeling, and requirements definition specifically within a post-M&A integration context.
• Advanced skill in developing data migration strategies, creating complex data mapping documents, defining transformation logic, and leading data cleansing efforts for critical business applications.
• Highly proficient in translating complex business processes and strategic goals into detailed functional requirements, user stories, and acceptance criteria in an iterative (Agile) environment.
• Proven ability to lead User Acceptance Testing (UAT), coordinate cross-functional stakeholders (PS, CS, IT), and manage expectations throughout the integration lifecycle.

Who We Are:
The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.
Browse our website below for additional information on our company.
The Fountain Group
3407 W Martin Luther King Jr. Dr. Tampa, FL 33607
"We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people."

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy

#LI-RM1