Job Details

Title: IAM Operations Specialist

Location: 100% Remote - United States

Description & Requirements
We deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhancedand streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

As part of the Cybersecurity Identity & Access Management(IAM) team, the IAM Operations Specialist has current knowledge and experience in IT systems, preferably in Information Security. They are able to monitor, evaluate, and maintain systems and procedures to safeguard internal information systems. This position is responsible for operational support to identities, including creation, maintenance, and termination, and access requests required by the business.

This position can be worked remotely anywhere in the US except CA. Working hours will flexibly be 8-5 dependent on time zone. Applicant may be required to come onsite for interview or onboarding purposes.

What you'll be responsible for:

• Experience and understanding of security best practices for Identity and Access Management
• Managing Active Directory objects - create accounts, assign permissions, delete accounts.
• Grants and maintains user access in systems, such as network, data center, product development, and applications.
• Educates and communicates security requirements and procedures to all users and new employees.
• Research and tests changes to enhance systems security.
• Analyzes access requests and works with users and management to create, grant, or maintain the appropriate system and application access according to policy and procedures.
• Troubleshoots and resolves user access problems.
• Completes Service Desk incidents and requests assigned to the team's queue.
• Implements procedures and policies for identity and access management.
• Communicates with workforce members across the entire enterprise.
• May perform other job duties as assigned.

• Minimum eight years in IT.
• Minimum of five years of experience in Help Desk, system analysis, and/or IT security operations.
• Strong communication with customers, employees, and senior leadership. Including documentation.
• Experience with Active Directory
• Strong verbal and written communication skills.
• Proficient in Microsoft Office applications, especially Excel and Word.
• Ability to troubleshoot customer issues.

• Excellent customer relations and service skills.
• Experience with applications, new account creations and/or permissions and terminations.
• Able to troubleshoot and resolve user problems in a timely manner.
• Strong ability to cope under pressure and work in a high-pace environment.
• Experience with Identity Governance technology, such as Sailpoint and Savignt.
• Works on non-complex to moderately complex projects. Exercises judgment within defined procedures and practices.
• General knowledge of the applications utilized and the associated security.