Job Details

Customer Service Representative (Seasonal)Location: RemoteSchedule: Full time (~37 hours/week)You will work 4 weekdays and 1 weekend day each weekWeekday shifts: 8:455:00pm ET or 11:007:00pm ETWeekend shifts: 8:455:00pm ETStart Dates: February 23, March 9Important Application Note: This application includes a required short-answer question. Please read the To Apply section carefully before submitting.WHO WE AREAt American Meadows (AMC), our purpose is Doing Good Through Gardening. Customer service is the connection between the company and our customers. We work with customers to find the right solutions for their yards and gardens and support them at many points in the processfrom purchasing to planting and plant maintenance.Were also there when something doesnt go as expected, assisting with shipping issues, quality concerns, and helping customers use our brand guarantees.If that sounds intriguing, read onOUR CHALLENGEFor gardeners, spring is an exciting and very busy time. Our customers are planning their gardens, choosing what to grow, eagerly anticipating their plants arrival, and getting them into the ground as soon as possible.Our customer service team supports customers at every step of this processfrom helping with plant selection and sharing advice for preparing a spring garden, to tracking orders and assisting when something doesnt arrive as expected. Spring is fast-paced and high-volume, and its also incredibly rewarding for team members who enjoy problem-solving and supporting customers with confidence and care during one of the most important times of their gardening year.WHO YOU ARE & WHAT YOUD DOYoull have the opportunity to help our gardeners create a greener world by supporting them through every stage of their gardening journey. Some days, youll work with experienced gardeners and industry professionals who know exactly what theyre looking for. Other days, youll help customers who are brand new to gardening and need guidance and assistance locating information on our website.This role offers continuous learning. You dont need to be a Master Gardener to join our teamwhat matters most is an interest in gardening, a willingness to learn, and excitement about our products. Youll be supported by a knowledgeable team that enjoys sharing their expertise and helping you grow your skills over the season.In addition to answering gardening questions, youll spend a significant part of your day navigating our website and internal systems to help customers place orders, track shipments, and resolve issues when something doesnt go as planned. Spring is fast-paced, but for people who enjoy problem-solving and helping customers, its a rewarding time to be on the team.This role is a great fit for people who enjoy helping others and feel energized by a busy, seasonal environment. You might be a strong match if you:Enjoy talking with customers and helping them solve problemsHave an interest in gardening, plants, or the natural world (you dont need to be an expert)Are curious and motivated to learn new information throughout the seasonCan stay organized and positive during high-volume, fast-paced daysFeel comfortable using multiple websites and systems at onceTake pride in helping customers feel heard and supportedThis role may be especially rewarding if you like learning on the job, appreciate variety in your day, and find satisfaction in being part of a season that truly matters to customers.BEFORE YOU APPLY, PLEASE KNOW:At the start of your employment, youll participate in training with other new staff. Training days run 10:00am4:00pm ET.Seasonal team members start on our phone team, with potential opportunities for training in chat/email after youve gained some experience.All calls are recorded for quality assurance and monitored for coaching purposes. Youll always be able to reach a Lead Team member with questions, and we provide ongoing group and one-on-one coaching opportunities.We have a required monthly team meeting from 5:00pm7:00pm ET on the 3rd Thursday of every month.Overtime may be available during the busiest weeks of April and May and will be paid according to federal and state labor laws.Seasonal staff need to be available for the whole season.The company will provide a computer, mouse, keyboard, headset, and camera. Equipment must be returned at the end of employment.Youll need a private, quiet workspace with secure high-speed internet.Candidates local to Shelburne, VT may be required to pick up and return equipment in person.WHAT WE OFFERA fun-loving team of plant nerds working to make the world a little betterone wildflower at a timeDiscounts on American Meadows and High Country Gardens productsAMI Culturevator activities (remote games, spirit week, and occasional in-person outings)Access to Champlain College TruEdTO APPLYQualified candidates must submit both of the following:A resume, andA required written response (35 sentences) to the question belowRequired Application Question:In 35 sentences, please share what excites you most about joining the Customer Service team at American Meadows. What aspects of this role or our company resonate with you, and how do you see yourself contributing to our mission of helping gardeners succeed?Applications submitted without this response will not be considered.American Meadows is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national