Job Details
Customer Service Representative - Remote
2026-01-24 Parking Management all cities,AK
Description:
Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.
Knowledge, Skills, and Abilities:
Competency/Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
Certificates and Licenses:
A valid driver's license and reliable transportation may be required for this role. Also, a motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.
Qualifications:
This is a remote position performed in a home or remote office setting. The role requires prolonged periods of sitting, frequent use of a computer, keyboard, and mouse, and consistent visual and auditory engagement with digital communication tools.
Employees must be able to communicate effectively via written and verbal channels and manage multiple systems simultaneously. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of this role.
Cell Phone Use:
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.
Pay Transparency:
PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
Additional Compensation and Benefits:
Overtime:
All non-exempt positions will receive overtime pay (when applicable).
Employee at Will:
Employment with PMC is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, for any reason, with or without cause, and with or without notice, subject to applicable laws.
Fair Labor Standards Act (FLSA):
This is a non-exempt position under the Fair Labor Standards Act (FLSA), and as such, employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws, and compensation will be provided in accordance with these standards. Hourly rates will meet or exceed the applicable minimum wage in your work location.
PMC is compliant with all state workman's compensation laws.
Employee Leave:
PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
Equal Employment Opportunity (EEO) Statement:
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and Equal Employment Opportunity (EEO) Compliance:
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Job Title: Customer Service Representative - (Weekend Support - Remote)
Department: Information Technology
Directly reports to: Guest Service Coordinator / Account Manager
Schedule: Part-Time
Shift: Saturday & Sunday, 12:00 PM - 8:00 PM CST
Compensation: $16.00 - $20.00 per hour
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience-delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com
Position Summary:
We are seeking a customer-focused Customer Service Representative (CSR) to provide weekend support for guests utilizing our parking services and locations. This role is critical in ensuring a smooth, professional, and hospitality-driven guest experience by responding to inquiries, resolving concerns, and serving as a knowledgeable point of contact for our parking operations.
As a remote team member, you will act as a frontline representative of our brand, helping guests navigate questions related to parking locations, payments, citations, and general service issues.
This is a part-time position with strong potential to expand into a full-time position with additional hours, shifts, or responsibilities as business needs grow.
Duties and Responsibilities:
- Respond promptly and professionally to guest inquiries through approved communication channels, meeting established service-level expectations
- Take ownership of guest concerns, complaints, and citation disputes, ensuring accurate resolution in accordance with company policies and procedures
- Communicate clearly, empathetically, and solution-oriented to deliver a positive and consistent guest experience
- Research and resolve parking-related issues, including location details, payment questions, and service concerns
- Accurately document all guest interactions, actions taken, and resolutions within internal systems
- Identify issues requiring escalation and coordinate with appropriate teams while maintaining guest communication and follow-up
- Maintain a consistent, hospitality-focused brand voice across all written guest communications
- Support weekend operations by working independently and managing multiple inquiries simultaneously.
Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.
Knowledge, Skills, and Abilities:
Competency/Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
Certificates and Licenses:
A valid driver's license and reliable transportation may be required for this role. Also, a motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.
Qualifications:
- Prior customer service experience preferred; hospitality, call center, or service-based experience is a plus
- Strong written communication skills with attention to tone, clarity, and professionalism
- Ability to work independently in a remote environment and manage multiple conversations at once
- Reliable availability for weekend shifts (Saturday and Sunday)
- Comfortable learning and navigating new systems, tools, and processes
- Strong problem-solving skills and a customer-first mindset
This is a remote position performed in a home or remote office setting. The role requires prolonged periods of sitting, frequent use of a computer, keyboard, and mouse, and consistent visual and auditory engagement with digital communication tools.
Employees must be able to communicate effectively via written and verbal channels and manage multiple systems simultaneously. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of this role.
Cell Phone Use:
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.
Pay Transparency:
PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
Additional Compensation and Benefits:
- Health Benefits - Medical, vision and dental insurance - Upon eligibility
- 401K - Upon eligibility
- Supplemental Insurance - Life insurance and critical illness
- Bonus opportunities
- Internal leadership development program
- Paid time off
- Paid training
- Tuition assistance through Bellevue University - Up to $5,250 per year
- Nationwide discounts through Perks at Work
- Military friendly employer
Overtime:
All non-exempt positions will receive overtime pay (when applicable).
Employee at Will:
Employment with PMC is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, for any reason, with or without cause, and with or without notice, subject to applicable laws.
Fair Labor Standards Act (FLSA):
This is a non-exempt position under the Fair Labor Standards Act (FLSA), and as such, employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws, and compensation will be provided in accordance with these standards. Hourly rates will meet or exceed the applicable minimum wage in your work location.
PMC is compliant with all state workman's compensation laws.
Employee Leave:
PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
Equal Employment Opportunity (EEO) Statement:
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and Equal Employment Opportunity (EEO) Compliance:
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Job Title: Customer Service Representative - (Weekend Support - Remote)
Department: Information Technology
Directly reports to: Guest Service Coordinator / Account Manager
Schedule: Part-Time
Shift: Saturday & Sunday, 12:00 PM - 8:00 PM CST
Compensation: $16.00 - $20.00 per hour