Job Details

VARITE is looking for a qualified Customer Care Rep in Duluth, GA.

WHAT THE CLIENT DOES?
A global, research-driven pharmaceutical company that focuses on developing innovative medicines in areas such as human pharmaceuticals, animal health, and biopharmaceutical contract manufacturing.

WHAT WE DO?
Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.

Job Title: Customer Care Rep
Location: Duluth, GA
Contract Duration: 12 months
Pay Rate Range: $20 - $22/hr on W2
Retention Bonus: (USD)250 @ 45 days (successful completion of new hire training) and (USD) 250 @90 days
Start date: 2/23/2026 (Not Flexible)
HYBRID schedule (3 in office days, 2 days remote)- candidates need to be comfortable with that. NO 100% REMOTE - Office will be moved to Johns Creek, GA in summer 2026
Shift: Mon - Fri (closed weekends)
Follow all company and department policies as documented. Including working a bi-annual shift as assigned from one of the scheduled times below:
8:00 am - 5:00 pm, 8: 30 am - 5: 30 pm, 9:00 am - 6:00 pm
The shift bid will be based on performance and attendance during the training.
Interview: There will be a phone screen
Training: 6 weeks -100% in the office - Performance metrics evaluated

HERE'S WHAT YOU'LL DO:
Duties:

• As a Customer Representative, the individual is responsible for handling a range of complex service interactions that require one to quickly assess, clarify, and analyze the customer's needs.
• The types of interactions range from handling account inquiries including billing and/or order issues, website navigation, order entry, resolution of complaints, while doing so in a manner that reduces customer effort and promotes a positive customer experience.
• The person in this role is responsible for the documentation of customer queries and performing monitoring activities for each customer's case until resolution.
• The channels of service one may be handling include phone, email, and/or self-service.
• The individual should be able to work within a structured environment, while demonstrating flexibility and initiative to establish and achieve individual professional goals.
• Within Company's Quality Standards, handle service interaction, regardless of type or channel, in a manner that reduces customer effort.

Duties:

• Anticipate customer needs and meet those needs through upselling, cross selling of products, and/or services, including support and direction on use of online account management tools.
• Execute needed follow-up through various communication channels such as outbound calls and emails in accordance with Company's Standards.
• Accommodate special customer requests and rectify customer complaints with good judgment and critical decision-making skills while balancing the needs of Company..
• Resolve inquiries related to marketing programs, product, price, and order status information within established processes and procedures.
• Acquire and maintain an understanding of processes, procedures, and the systems used for support.
• Document each interaction information on each interaction, so the information can be shared throughout Company's Communicates day-to-day work status updates within the team.
• Collaborates with a purpose to identify common ground across diverse teams to achieve mutual and independent goals.

Skills:

• Demonstrates strong competence in maneuvering Company's customer platform and systems.
• Exhibits great proficiency in multi-tasking and ensuring each customer interaction is handled with a high quality of care.
• Demonstrates great adaptability skills; adjusts easily to changes in processes and procedures Customer Care.
• Adapts existing processes to current method of task completion and may make recommendations; identify opportunities for improving one's work environment.
• Excellent written and verbal communication skills Strong interpersonal skills with the ability to work in a close team environment. Must be able to work within several software applications including Microsoft, call center, and custom programs.

Key Attributes

• Initiative & Resilience - Ability to take ownership and adapt to challenges.
• Prioritization & Organization - Strong time management skills and ability to handle multiple tasks effectively.
• Problem-Solving & Critical Thinking - Skilled in developing solutions and making sound decisions.
• Technical Aptitude - Comfortable learning and applying new technologies.
• Customer Service Orientation - Committed to deliver exceptional service and support.
• Innovation & Agility - Open to change and able to pivot quickly in dynamic environments.
• Attention to Detail - Ensures accuracy and quality in all tasks.
• Self-Starter - Proactive in driving results and collaborating across teams.
• Research Skills - Capable of gathering and analyzing information to support decisions.

Experience:

• Animal/Veterinary experience is a plus.
• Customer experience focus
• Ability to learn and comprehend abstract, complex, and technical information.
• Salesforce/SAP is a plus.

Education:

• Bachelor's degree from an accredited institution is preferred.
• HS diploma is required

If this opportunity interests you, please respond by clicking on EasyApply.

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VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.