Job Details

Overview

Workers' Compensation Claim Supervisor

Location: Albuquerque, NM
Work Arrangement: Hybrid after initial training
Schedule: Monday-Friday, 8:00 AM to 4:30 PM
Salary Range: $85,000-$90,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don't just process claims-we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary

The Workers' Compensation Claim Supervisor is responsible for the investigation, adjustment, and supervision of assigned claims, with a strong focus on New Mexico Workers' Compensation regulations and compliance. This position may serve as an advanced training role for future management opportunities.

When we hire supervisors at CCMSI, we look for people-leaders who recognize that every claim impacts a real person's livelihood, hold themselves and their teams accountable for results, and approach challenges as opportunities to develop others and drive excellence.

Responsibilities

• Review, assign, and supervise all claim activity to ensure compliance with New Mexico WC laws, Corporate Claim Standards, and client-specific handling instructions.

• Investigate, evaluate, and adjust assigned claims in accordance with NM WC regulations and established standards.

• Establish and oversee reserves for designated claims within authority levels.

• Provide oversight of medical, legal, and miscellaneous invoices; negotiate disputed bills when necessary.

• Authorize and process claim payments within established guidelines.

• Negotiate settlements in compliance with NM WC statutes and corporate standards.

• Direct handling of complex and litigated claims.

• Provide education, training, and development for claim staff.

• Maintain accurate documentation and diary entries in the claim system.

• Ensure compliance with Corporate Claim Handling Standards and NM-specific client instructions.

Qualifications

Required:

• 10+ years of Workers' Compensation claims handling experience, including full investigation, evaluation, and resolution.

• Strong understanding of New Mexico Workers' Compensation Act, claim practices, and compliance requirements.

• Demonstrated ability to lead and oversee adjusters in a fast-paced, compliance-driven environment.

• Active Workers' Compensation adjuster license in NM or ability to obtain within required timeframe.

• Effective communication skills and ability to engage professionally with clients and internal teams.

• Reliable attendance during established client service hours.

Nice to Have:

• Prior supervisory experience within Workers' Compensation.
• Bachelor's degree or equivalent combination of education and experience.
• Industry certifications such as AIC, CPCU, ARM.
• Bilingual (Spanish) proficiency - highly valued for communicating with claimants, employers, or vendors, but not required.

Why You'll Love Working Here

• 4 weeks PTO + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great supervisors stand out through leadership, accuracy, and impact. We measure success by:

• Quality claim handling - thorough investigations, strong documentation, well-supported decisions
  • Compliance & audit performance - adherence to jurisdictional and client standards
  • Timeliness & accuracy - purposeful file movement and dependable execution
  • Client partnership - proactive communication and strong follow-through
  • Professional judgment - owning outcomes and solving problems with integrity
  • Cultural alignment - believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.
Compensation & Compliance

The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.

Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what's right-for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don't just work together-we grow together. If that sounds like your kind of workplace, we'd love to meet you.

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