Job Details

SUPERVISOR DISCLAIMER

Supervisory Responsibilities: Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on–the-job training, develop associates' skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff.

JOB RESPONSIBILITIES

• Manage processes for lien placement, tracking and release, Federal Reserve Pledging and payoffs of consumer non-real estate loans
• Monitor and uphold performance standards to ensure efficiency and accuracy levels are met
• Analyze monthly reports to ensure team goals meet required service standards
• Execute action plans for improvement, develop lead measures for department function and recommend development action items to improve processes individually or for the team
• Communicate frequently and professionally with high-level leadership on department activities and significant issues impacting team effectiveness and compliance with regulation and guidance from various agencies.
• Implement appropriate training, development and action plans for team members to ensure ongoing effectiveness
• Assist with complex questions and escalated customer service resolution; provide support and backup to other loan servicing staff
• Write, maintain and test procedures used for daily tasks
• Maintain thorough industry knowledge by attending appropriate internal and external training classes
• Collaborate with other departments by making recommendations or reporting issues as needed and work with Business Analysts for testing releases and enhancements as needed
• Recommend development action items to improve processes individually or for the team
• Develop and maintain team metrics
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPENTENCIES

• Previous Banking experience a plus
• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Leadership/Management Skills
• Ability to influence others
• Ability to build collaborative relationships
• Ability to develop or mentor others
• Organizational Skills/Detail Oriented
• Analytical Thinking
• Able to Multi-Task or Juggle Priorities
• Problem/Situation Analysis
• Technical Expertise
• Strategic Planning and Decision Making
• Creativity
• Deep understanding of collateral requirements and regulatory standards
• Strong analytical, problem-solving and decision-making skills

EDUCATION AND EXPERIENCE

• Must possess a high school diploma or equivalent
• Minimum 4 years of management experience preferred
• 2+ years in collateral management required

TRAVEL REQUIREMENTS

Travel for training or conferences may be expected

Physical Requirements: This position must be able to remain in a stationary position a maximum of 50% of the time, constantly operate a computer up to 50% of the time, and be able to be in constant communication with coworkers, customers, or stakeholders to discuss and observe facts and data in order to exchange accurate information.

SCHEDULE

Typical office hours are Monday through Friday 8am to 5pm. This may become a hybrid role after the first 90 days, there are required on-site hours in the Alford building in Newark, Ohio. This position is salary and exempt.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.