Job Details

Job Title: Spa Attendant Supervisor

Location: The Coeur d'Alene Resort Spa

Job Type: Full-Time (minimum of four days a week)

Position Summary:

We are looking for a dedicated and service-oriented Spa Attendant Supervisor to join our team. In this role, you will supportthe daily operations of the spa while guiding and mentoring a team of spa attendants to ensure a seamless and elevated guest experience. This position requires strong leadership, excellent communication, and a proactive mindset. The ideal candidate is someone who leads by example, maintains high standards of cleanliness and professionalism, and thrives in a fast-paced, guest-focused environment.

You will play a key role in upholding our spa's commitment to exceptional service by training new team members, supporting conflict resolution, and addressing guest needs with confidence and care.

Primary Responsibilities:

• Ensure all guest-facing services meet the spa's cleanliness, safety, and hospitality standards

• Organize and maintain spa materials, including preparation and disinfection of supplies and spaces

• Greet and assist guests, providing guidance, amenities, and support with product, beverage, and material needs

• Respond to guest inquiries and concerns with professionalism and care, escalating issues as necessary

Supervisory Responsibilities:

• Oversee daily responsibilities of spa attendants, ensuring completion of tasks to established standards

• Assist in onboarding and training of new team members to support consistency and team integration

• Promote a positive work environment by facilitating respectful, solutions-based peer-to-peer conflict resolution

• Monitor guest experiences and proactively address service concerns; empowered to resolve issues independently when appropriate

• Delegate tasks effectively to maximize productivity and team engagement

• Identify and correct errors or performance gaps by providing timely, constructive feedback and coaching

• Take initiative in leading new projects or team efforts, encouraging buy-in and enthusiasm from team members

• Provide support in shift coverage by helping arrange replacements for call-outs

• Remind the team of operational side work to be completed during downtime

Why Join Us:

• Work in a tranquil and upscale spa environment

• Play an important role in guest satisfaction

• Access to resort-wide employee benefits and perks

Benefits & Compensation

Pay: $17 per hour

Daily Perks:

• Employee meals

• Free parking

• Uniforms provided with in-house laundry service

• 20% discount at all resort restaurants

• 10% discount at participating local businesses

• Free daily cruises (subject to availability)

• Discounted room and golf rates

Health & Wellness:

• Medical, dental, vision, and life insurance (available to full-time employees after 60 days)

• Access to an on-site clinic exclusive to resort employees with benefit coverage

• Flexible reimbursement plan

Retirement:

• 401(k) plan with 50% match up to 4% contribution (eligibility begins at age 21 after 60 days of employment)

Paid Time Off:

• After 6 months: 7 days

• After 1 year: 10 days

• After 2-4 years: 15 days

• After 5+ years: 20 days

Holiday Pay:

• Time and a half for hours worked on Thanksgiving and Christmas