Job Details

Customer Service Specialist

Eligibility: You must reside in one of the following states: Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, or West Virginia.

Schedule + Work Hours: 12:00 PM 9:00 PM CST + Training Schedule: 7:30 AM 4:00 PM CST

About the Role

As a Customer Service Specialist, you'll play a key role in supporting patients by managing the front-end process for equipment orders and insurance verification. This is a fast-paced role involving inbound and outbound calls, documentation, and coordination with multiple systems.

Key Responsibilities

• Answer inbound calls and make outbound calls to assist patients
• Obtain, analyze, and verify referral information
• Create orders and schedule equipment delivery
• Educate patients on financial responsibility when applicable
• Complete insurance verification and obtain pre-authorizations
• Navigate multiple EMR systems to enter and review documentation
• Communicate trends and issues with insurance carriers to management
• Contact patients when documentation does not meet payer guidelines

Qualifications

• Strong attention to detail and problem-solving skills
• Ability to navigate multiple systems efficiently
• Excellent communication skills
• Previous customer service experience preferred

Why Join Us?

Remote work flexibility

Opportunity to make a meaningful impact in patient care

Supportive team environment

Job Type & Location

This is a Contract to Hire position based out of Houston, TX.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jan 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.