Job Details

Insight Global is currently looking for a remote Senior AI Engineer to sit in Brazil. This person will be responsible for designing and deploying scalable agentic and generative AI automation across voice, chat, and backoffice workflows using CCaaS platforms, LLM frameworks, and enterprise integrations to deliver efficient, productionready customer experience solutions. The ideal candidate for this position will be okay with working EST hours, and the pay rate for this position will range from $30-40/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ...@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Required Skills & Experience
- 4-6+ years of handson engineering experience with Python or Node.js, including building agentic or multiagent AI systems using frameworks like LangChain, LangGraph, Semantic Kernel, or CrewAI.
- 3+ years working with Generative AI/LLM technologies, including prompt engineering, tool/function calling, RAG pipelines, and agent memory/state management.
- 3+ years of experience in contactcenter (CX/CCaaS) environments with required exposure to Genesys Cloud, NICE CXone, Amazon Connect, or similar platforms.
- 2-4+ years delivering AIdriven automation for voice, chat, and backoffice workflows, integrating with CRMs, ticketing systems, workflow engines, or RPA tools.
- 3+ years using conversational AI platforms such as Yellow.ai, Parloa, Kore.ai, or Microsoft Copilot Studio, including API integrations and enterprisescale deployments.
- Proficiency in english
- Ability to comfortably work EST hours

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.