Job Details

Software Guidance & Assistance, Inc., (SGA), is searching for an Content Operations Coordinator for a Contract assignment with one of our premier SaaS clients in New York, NY .

Responsibilities :

• Ingestion & Pipeline Support
  
  • Monitor and troubleshoot content ingestion through the Adobe ingest pipeline (using Splunk and AWS S3).
  • Review job reports, identify errors, and coordinate with contributor relations on fixes.
  • Report system issues to engineering and assist in testing solutions.
  • Manage AWS S3 storage for assisted uploads.
  • Suggest and support automation opportunities to streamline workflows.
• Partner & Team Support
  
  • Onboard new assisted ingest partners, including AWS S3 configuration and workflow training.
  • Provide daily and ad-hoc ingestion activity reports to partners and internal collaborators.
  • Develop clear documentation and training materials.
  • Deliver technical support for tools and systems that impact content delivery.
• Data & Workflow Optimization
  
  • Gather and analyze data to measure ingest performance across content departments.
  • Troubleshoot issues related to file transfers, transcoding, or automated scripting.
  • Identify and implement process improvements to improve reliability and efficiency.

Required Skills:

• Experience in media technology, library science, or a similar area at a level equivalent to a degree or comparable experience.
• Strong technical skills: Excel, AWS (especially S3), JSON/XML, and experience with monitoring machine-generated data.
• Familiarity with Python and Java.
• Clear communicator, capable of bridging technical and non-technical discussions with a wide variety of team members.
• Organized multitasker who thrives under high-volume, high-velocity, deadline-intensive conditions.
• Bachelor's degree in computer science or a related field, or equivalent experience.
• Experience supporting technology and asset management systems in digital media.
• Knowledge of video/image transcoding.
• Familiarity with creative tools like Photoshop, Illustrator, Premiere, or After Effects.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.