Job Details

Summary of Job

Partner with internal teams, stakeholders, and vendors to evaluate, plan, and execute strategic business initiatives. Responsible for understanding the technology stack, supporting infrastructure, and enterprise technical ecosystem; and to leverage that knowledge to orchestrate and assist in delivering business solutions that are sound, sustainable, and effective. Apply knowledge and experience in the Salesforce ecosystem to identify, develop and deliver effective business solutions. Through direct, indirect, or matrix leadership: lead daily activities, actively resolve issues, and provide functional and technical direction for teams. Collaborate with other IT groups and business partners to formulate and deliver solutions. Oversee complex projects, including requirements, timelines, deliverables and resources. Manage key relationships with internal stakeholders and partner with operational teams within the organization; product owners, Sales, Service, & Marketing teams to deliver business value across platforms.

Responsibilities

• Responsible to lead/manage teams (directly or otherwise) in daily operational activities; provide escalation point, and subject matter expertise, and issue/obstacle resolution.
• Collaborate with other IT groups and business partners to formulate and deliver solutions.
• Responsible for complex projects, including requirements, timelines, deliverables and resources.
• Facilitate and manage dataflow strategy across the customer life cycle to support corporate goals and initiatives.
• Ensure delivery on key corporate projects through strong liaison with internal teams and stakeholders.
• Manage key relationships with internal stakeholders' and partner with operational teams within the organization; product owners, Sales, Service, & Marketing teams, corporate communications, to drive business success across multiple platforms.
• Define and complete analysis that highlights the effectiveness of the work performed and ROI for given project(s).
• Identify opportunities to evolve products and approaches.
• Lead, drive discussions, and participate in new corporate initiatives as they relate to Salesforce.
• Review and understand the current technology stack, including but not limited to CRM staying up to date on new enhancements and available features within the Salesforce ecosystem. (Health cloud, Data cloud, Marketing cloud, Sales and Service cloud).

• Bachelor's degree in Computer Science, Information Technology, or related (Required); Master's degree (Preferred)
• Salesforce certifications - Architect, Developer, Administrator, Marketing Cloud (Preferred)
• 5 - 8+ years of experience in Information Technology (Required)
• 3+ years of experience in Salesforce Sales and Service cloud (Required)
• 2+ years in a leadership role managing staff/processes (Required)
• Additional experience/specialized training/certifications may be considered in lieu of degree requirements (Required)
• Strong client-focused orientation and business relationship skills (Required)
• Ability to act as a change agent; to operate with urgency; and to challenge the status quo (Required)
• Ability to drive results-orientated corporate initiatives simultaneously across multiple products and corporate goals (Required)
• Strong team player, leader, self-starter and positive catalyst who can manage and motivate the team (Required)
• Outstanding communication skills - verbal, written, presentation, interpersonal with all types/levels of audiences (Required)
• Detail orientation with strong organization and prioritization skills (Required)
• Proficiency in MS Office - Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc. (Required)
• Healthcare, Pharma, and or Insurance related industry experience (Preferred)