Job Details

Roles and Responsibilities: Not usually customer facing, will be working with internal team on HD ticket escalations -Team provides Technical Helpdesk Support to Restaurants/POS Assists with L3 help ticket escalations for restaurants/merchants - Documentation: Work closely with department head and stakeholders to produce a data dictionary to be used as the control center for all terms, formulas, and KPI's for the organization.

Must Have Technical Skills: Network knowledge, basic experience with technical support/troubleshooting/escalations L2 Helpdesk experience or above

Flex Skills/Nice to Have: MongoDB or previous DB access exp POS experience Experience with other CRM platforms, experience with programming languages, experience working with databases

Soft Skills: Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve issues
Communication: Excellent written and verbal communication skills, with the ability to clearly convey technical information to non-technical stakeholders.
Attention to Detail: Meticulous attention to detail, ensuring accuracy and consistency in configurations, workflows, and reports.
Required bachelor's degree in a technical/analytical field in addition to relevant work experience
Years of experience: 1-3 years