Job Details

Job Title: Program Manager
Location: Cleveland, Ohio
Tax Term (W2, C2C): W2/C2C
Job Type (Permanent/Contract) : Contract

We are seeking an experienced Program Manager with a strong background in mortgage operations to lead and coordinate complex projects within our organization. The ideal candidate will possess deep industry knowledge and hands-on experience in mortgage processing, with a preference for candidates familiar with the Empower loan origination system . This role requires exceptional leadership, communication, and organizational skills to drive successful program delivery and support ongoing operational excellence.

Key Skills and Responsibilities

• Lead, manage, and execute multiple mortgage-related projects and programs from initiation to completion, ensuring alignment with business objectives and regulatory requirements.
• Oversee project teams, delegate tasks, and facilitate cross-functional collaboration among stakeholders including IT, operations, compliance, and external partners.
• Develop comprehensive project plans, timelines, and budgets; monitor progress and proactively address risks and issues.
• Drive process improvements and implement best practices in mortgage operations to enhance efficiency, accuracy, and customer satisfaction.
• Serve as the subject matter expert for mortgage workflows, regulatory guidelines, and Empower platform capabilities.
• Prepare and present regular status reports, performance metrics, and executive updates to senior management.
• Ensure all program deliverables meet quality standards and comply with internal policies and external regulations (e.g., RESPA, TRID, HMDA).
• Facilitate training and change management initiatives to support new systems, processes, and regulatory changes.
• Empower Platform Knowledge Preferred