Job Details

Job Description

An employer is looking for a Support Engineer to sit remotely. The client offers an omnichannel, SaaS based platform for ecommerce. You will primarily be focused on providing technical support for multinational customers, with a heavy focus on the LATAM region. You will be a key member of the menu team and address technical requirements, troubleshoot any related issues and make adjustments to ensure seamless operations. Issues may be related to menu adjustments, troubleshooting or configuring new content to upload to the platform. You will test new updates, use diagnostic tools like Datadog to analyze issues and document all customer interactions. Additional tasks will include leveraging JSON/ XML, content management and partner with escalation teams.

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Skills and Requirements

3-5 years experience in technical support (Applications or platforms)

Knowledge of JSON and XML

Experience with diagnostics/ monitoring tools (Datadog, SigNoz, etc.)

API knowledge/ experience

Strong communication skills- English/ Spanish

Familiar with QA processes and ticketing platforms AWS experience

Postman experience