Job Details

Customer Service Representative 2

The Idaho Department of Fish and Game is seeking a dynamic, customer focused Customer Service Representative 2 to join our Panhandle Regional front office in Coeur d'Alene. Under the direct supervision of the region's Office Service Supervisor, the incumbent for this position will be tasked with the responsibility of providing daily front-line customer service. Join us in a rewarding administrative position where you'll have the chance to develop your expertise and grow your skills over time.

Why IDFG? We are a premier natural resource agency dedicated to preserving, protecting, perpetuating, and managing Idaho's fish and wildlife for this great state. We are committed to creativity, innovation, and excellence as we cultivate opportunities for our customers to engage with our natural resources and become resource stewards for future generations. We are highly dedicated to our mission, committed to our team, and we know how to balance work/life commitments while loving the work we do.

What We Offer:

• Excellent medical, dental, and vision insurance
• Participation in one of the nation's best state retirement systems
• Generous vacation and sick leave accrual that begins as soon as you start
• Eleven paid holidays in a year
• Eight weeks of Paid Parental Leave
• Multiple saving plans-optional 401k and 457 plans
• Group Life Insurance/Disability Insurance/Supplemental Life Insurance
• Public Sector Student Loan Forgiveness (eligibility requirements may apply)
• Employee Assistance Program - confidential support, information, and resources for all of life's challenges
• State and Department Wellness Programs
• Ongoing training opportunities

General Information:

• This announcement will be used to fill the current opening at the Idaho Department of Fish and Game in Coeur d'Alene only.

Responsibilities:

• Provide front-line customer service and multi-tasking functions that may include: greeting or screening visitors and callers, answering regulation, map, and hunt unit questions; selling hunting and fishing licenses, tags, and permits; providing hunter education assistance; suggesting information about other options and services; distributing booklets, brochures, maps, and other informational material; assisting customers with issues such as road kills, injured or orphaned animals, depredation problems, live traps, and pest advice; as well as a willingness to handle harvested animals.
• Perform a variety of office support functions such as producing labels, forms, and routine letters; verifying completeness of applications and forms; maintaining record systems.
• Receive payments by cash, check or debit cards, as well as reconciling sales reports/deposits.
• Respond in writing to request for pertinent program information.

Minimum Qualifications:

• Some knowledge of interviewing methods.
• Experience interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments.
• Experience accessing data using a computerized system.
• Experience independently handling complaints and upset individuals in a business setting.
• Experience conducting sensitive fact-finding interviews.
• Experience working with multiple electronic devices, systems, and data records.

The ideal candidate will have experience reviewing documents for compliance with established procedures, answering a business telephone using knowledge of business telephone procedures, and cash handling and sales reconciliation procedures. They also must be willing to assist customers with issues such as road kills, injured or orphaned animals, depredation problems, live traps, and pest advice; as well as a willingness to handle harvested animals. Additional consideration may be given at the time of the interview to candidates who have this experience.

Applicants are also highly encouraged to attach a cover letter highlighting their interest in the current opening in Coeur d'Alene.

To learn more about the Idaho Department of Fish and Game, please see the following:

EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) ###-#### (TTY/TTD: 711), or email [email protected].