Job Details

Manager, Product Manager: AI/ML - Velocity Black (Remote)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high?performance people actualize the full potential of their lives. Its concierge, reimagined for the digital age.

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the worlds finest resorts, a custom request through the app connects you to our team within a minute, 24/7/365.

As a Velocity Black Concierge product manager, you will:

• Collaborate with internal stakeholders and external partners to grow and enhance Velocity Blacks luxury concierge offering, working closely with operations, sales, engineering, and leadership to create a premium experience that exceeds customer expectations.
• Dream up and deliver new luxury concierge features and experiences in partnership with business partners, optimizing in?market products through rapid testing and obsessing over the customer experience.
• Think strategically to prioritize the roadmap in a way that balances multiple priorities, including building a product that customers love, meeting the interests of internal partners, and driving value for our growing luxury concierge business.
• Shape the product development roadmap for new launches and features.
• Work alongside a passionate and collaborative team to create innovative new concierge experiences.

What were looking for:

• A knowledge and passion for emerging AI/ML technologies to incorporate into building great products.
• Hands?on experience building or using LLM solutions, with a strong understanding of the strengths and weaknesses of current LLM models.
• A strong track record of owning and developing a product while working closely with risk and well?managed stakeholders.
• Use SQL to build a data?backed strategy, identify insights, and troubleshoot issues.
• Someone comfortable with backend products who is not afraid to challenge the norm and do what is right for the team.
• Own day?to?day operations of the product, including identifying bugs or leverage opportunities via comprehensive understanding of data.
• A product?centric mindset to take a product from ideation to production and continually iterate improvements.
• A customer?first mindset.
• A strategic thought leader who can create a compelling vision and story to present to senior executives and inspire direct and partner teams.
• A strong communicator who can advance initiatives and create consensus through clear, concise, and contextually relevant messaging.
• Creating and maintaining a healthy team culture through thoughtful leadership.
• Results?focused and able to manage and prioritize multiple projects simultaneously.
• Identify, prioritize, and launch innovative, merchant?focused products that drive revenue and customer value.

What youll do:

• Work with our AI/ML engineers and product leadership to build out innovative and industry?leading products.
• Communicate and facilitate with a variety of operations and product business partners to ensure our products target their needs.
• Relentlessly push to understand user and stakeholder needs and ensure they are considered in prioritization and trade?off discussions.
• Coordinate with our risk and well?managed partners to ensure our use cases and products are reviewed through the correct governance forums and receive approval from our partners.
• Create a vision and roadmap for your product that addresses stakeholder needs.
• Partner with analysts, data scientists, designers, engineers, and others to continuously refine the roadmap and harvest insights from experiments and product launches.
• Build and maintain strong relationships with leaders and stakeholders that depend on the capabilities and performance of our platforms.
• Define, socialize, and monitor key performance indicators to understand the evolution and success of the project.
• Understand the enterprise data requirements and ensure the systems compliance with enterprise patterns.

Basic Qualifications:

• At least 3 years of experience working in Product Management.
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  
  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field).
  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration.
  
  

Preferred Qualifications:

• Bachelors Degree in Computer Science or Engineering.
• MBA or Masters degree.
• 3+ years experience working with SQL.
• 3+ years experience working with AI and ML models, including LLMs.
• Experience in e?commerce or travel technology in a technical, product, or strategic role.
• Experience working with and building high?end luxury products.
• Understanding of end?to?end online travel agency or e?commerce workflows from shopping through servicing.
• Spikes in a design or customer?centric skill set and is obsessed with the customer.
• Passionate about customer experience and hungry to go above and beyond to ship features and build a world?class product.

Capital One is open to hiring a Remote Employee for this opportunity.

Remote (Regardless of Location): $144,000 - $164,400 for Manager, Product Management

Supported Incentives: Performance?based incentive compensation may include cash bonus(es) and/or long?term incentives (LTI).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well?being.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non?discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug?free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1?800?304?9102 or via email at ...@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to ...@capitalone.com.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).