Job Details

Towne Park HR Solutions Specialist

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors, and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client, or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

The HR Solutions Specialist provides direct support to associates, managers, and HR teams within a centralized HR function. This role focuses on managing various HR-related inquiries, delivering high-quality customer service, and maintaining accurate HR data. Responsibilities include responding to inquiries via phone and online regarding company policies, procedures, and ethical guidelines. This role is expected to exemplify customer service excellence and proactively develop solutions that enhance the associate experience while addressing process challenges to improve overall operational efficiency.

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $55,000 - $65,000.

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

HR Support: Provide timely and effective responses to inquiries from associates, managers, and HR teams regarding HR policies and procedures. Establish and maintain effective, positive relationships with Towne Park associates and leadership by providing prompt and accurate results to inquiries surrounding information requests, consultation, and guidance surrounding policy, practice, and procedures. Tracks, resolves, and escalates issues on topics including, but not limited to, benefits, payroll, time management, systems access, and general Human Resources inquiries. Intake, strategically prioritize, and apply policy/process expertise to resolve HR policy/process inquiries, transactions, and escalations, especially those that are executive-level, high-visibility, and/or complex (e.g., paycheck discrepancies, final pay disbursement, leaves of absences, position changes). Support managers in problem solving, provide guidance and direction through links, job aides, and support. Interpret HR policies and address associate and manager questions, and escalate to Senior HR Manager, Field or HR Leadership, or appropriate SME depending on the level of complexity or level of associate. Uphold and promote adherence to company policies, procedures, and ethical standards in all HR interactions.

HR Data Integrity & Maintenance: Review, process, create, and ensure integrity of all workforce-related employment actions. Identify when employment action should be taken and ensure the accurate and timely entry of the appropriate action in accordance with regulatory, procedural, and policy requirements. Maintain and update HR records and databases, ensuring data integrity and confidentiality. Enter and approve transactions in the HRIS, maintaining accurate HRIS data entry and reporting, ensuring compliance with onboarding documentation, associate job changes, and pay. Generate and analyze HR reports, as needed, to track trends, performance metrics, and compliance.

Compliance & Legal: Submit or verify information relating to unemployment claims and provide requested supporting documentation, review unemployment decisions, and coordinate attendance for requested hearings. Respond, provide, and assist with documentation for subpoenas and various legal requests. Conduct periodic audits of HR records to ensure compliance with federal, state, and local laws.

Training and Support: Assist in training HR team, associates, and managers on HR related systems, tools, and procedures to ensure understanding and compliance.

Qualifications

Required:

Education: Computer proficiency and technical aptitude with an ability to utilize advanced function of Microsoft Office (Excel, Word, & Outlook).

Skills: Energetic, outgoing, customer-oriented personality. High level of personal accountability and a desire to own issues through final completion. Intellectual curiosity. Desire to find answers to questions with minimal to no intervention from manager. Excellent written and verbal communication skills to effectively convey key information to managers and associates. Ability to work independently and effectively plan and set priorities for self to accomplish required tasks. Sense of ownership over one's work and a strong attention to detail. Ability to read, analyze, and interpret general business correspondence, instruction guides, and training materials. Ability to work flexible hours as needed.

Preferred:

Degree in Business Administration, Human Resources, or other closely related field and three (3) to five (5) years of related experience OR equivalent combination of education and experience. Experience with Workday preferred.

Working Conditions & Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment: The majority of work will be performed in climate-controlled environment but may be exposed to inclement weather and varying degrees of temperatures on occasion. Travel of up to 10% may be required.

Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.