Job Details

divh2Marina Supervisor For Gozzer Ranch And Discovery Marina/h2pDiscovery Land Company creates one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. Through these environments, Clubs foster relationships, share unforgettable and life-changing experiences, embrace well-being, and inspire pure expressions of love, joy, compassion, and gratitude./ppAt Gozzer Ranch we believe that meeting the mission stated above is a promise we get to deliver on every day. Gozzer Ranch Employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to create a viable and fun world for future generations, we do this by operating from our companys unwavering values, learning, growing, and adjusting as we go./ppAs the Marina Supervisor for Gozzer Ranch and Discovery Marina, you will be part of creating the Gozzer Ranch Experience. The Marina Supervisor oversees the daily operations of Discovery Marina, which encompasses the Docks, valet operation, Boat Captains, Beach, Marina Office, and the Fleet of Boats. Their responsibilities include recruitment, staffing, training, maintaining cleanliness, organizing the Marina, and ensuring a welcoming atmosphere for members and their guests./ppYou may be asked to perform other tasks (outside of your key areas of responsibility) from time to time based on business needs. While performing all tasks at Gozzer Ranch we require passion and behavior that embodies our company values:/pulliPEOPLE ARE OUR PRIORITY/liliWE RESPECT PEOPLE, PLACES, AND CULTURES/liliWE DO THE RIGHT THING/liliWE BELIEVE IN HAVING FUN/li/ulpYour key areas of responsibility are outlined below:/ppstrongKey Area #1: Valet Operations and Team/strong/pulliOverseeing the day-to-day operations of the boat valet service, ensuring efficient and timely service delivery./liliManaging a team of Dockhands, including hiring, training, scheduling, and performance management./liliWrite a staff schedule within your budget and the appropriate daily coverage for all areas./liliCoordinating the parking, launching, and retrieval of boats, ensuring proper handling and care./liliDaily boat maintenance for member boats, including uncovering and covering, stocking basic supplies, and wiping down and cleaning./liliProvide fueling, pump-outs, details, and drop-offs when requested./liliMaintaining accurate records of boat inventory, including boat details, owner information, and storage locations./liliDelegating private boat drivers who are qualified for that specific vessel without causing low staffing for valet operations./liliImplementing and enforcing safety protocols and procedures to ensure the well-being of staff and the protection of boats./liliCollaborating with boat owners to understand their specific needs and preferences, providing personalized service./liliMonitoring and maintaining cleanliness and organization in the valet area, ensuring a professional and welcoming environment./liliConducting regular inspections of boats for any damage or maintenance needs, reporting and coordinating repairs as necessary./liliDeveloping and implementing training programs for boat valets, ensuring they are equipped with the necessary skills and knowledge./liliResolving customer complaints or concerns in a professional and timely manner, striving to provide excellent customer service./liliMaintaining positive relationships with boat owners and marina tenants, addressing their needs, and fostering a positive customer experience./liliAssists other Outdoor Pursuits staff in planning and implementing Club Events when Marina services are required./liliUnderstanding member and member guest needs. Provide them with personalized solutions by suggesting activities and facilities provided by the Club./liliCreate a clean, safe, welcoming atmosphere./liliDaily stocking of towels, sunscreen, water, ice, and any other amenities./liliKeep daily records of usage of the Marina and report needed charges to the Outdoor Pursuits office daily./li/ulpstrongKey Area #2: Member Boat Service/strong/pulliScheduling routine maintenance tasks such as oil changes, filter replacements, and lubrication to ensure the proper functioning of boat engines and systems when requested./liliDiagnosing and troubleshooting boat engine and system problems and providing appropriate repairs or recommendations for further action./liliScheduling member boats if in need of repairing or replacing damaged or malfunctioning boat components, including engines, propellers, steering systems, electrical systems, and ballast systems./liliConducting boat winterization and de-winterization procedures to protect boats during the offseason./liliAssisting boat owners with boat customization or upgrades, based on their specific requirements and preferences through local 3rd party vendors./liliProviding boat cleaning and detailing services, including hull cleaning, polishing, and interior cleaning./liliConducting boat safety inspections to ensure compliance with relevant regulations and standards./liliResponsible for the accurate purchasing and billing of hard and soft goods, boating supplies, tubes, and other boat-related items when requested./liliSchedule launching and retrieving their boats from the water./liliMaintaining accurate records of services provided, including work orders, parts used, and customer interactions./liliProviding excellent customer service by addressing customer inquiries, and concerns, and providing recommendations for boat maintenance and care./liliCollaborating with other boat service providers or suppliers to source parts, tools, or expertise when needed./li/ulpstrongKey Area #3: Discovery Marina Shuttle Boats and Captains/strong/pulliProvide fleet boats with backup assistance when boats are at max occupancy, out of service, fueling, or on hold due to weather or other unlisted circumstances./liliWork with the OP office and Marketing to coordinate the scheduling of cruises, and transportation of D-1 and other boats as needed./liliEnsure all fleet boats are operating on schedule./li/ulpstrongKey Area #4: OP Office and Marina Office/strong/pulliWork with the OP Office on all scheduling, charging, tracking, and forecasting of OP Activities at the Marina/liliStructure the Marina Office to be a complimentary service to the membership and improve communication with the line staff./liliCapture all revenue and create added revenue sources through additional programming and services at the Marina./li/ulpstrongKey Area #5: Beach and OP Recreation/strong/pulliSeasonal set-up, breakdown, and storage of all beach equipment./liliWrite a staff schedule within your budget and the appropriate daily coverage for all areas./liliEnsure all staff are family-friendly and engaging for the area./liliCreate a clean, safe, welcoming atmosphere./liliDaily stocking of towels, sunscreen, water, ice, and any other amenities./liliDevelop programs and encourage the membership to get involved in OP activities./li/ulpstrongKey Area #6: Member Experience and Vibe/strong/pulliUphold the Clubs policies and procedures both personally and with your staff./liliEnsure that each member and member guest receive outstanding service in a friendly environment. This includes promptly and professionally greeting and acknowledging every member and member guest, maintaining outstanding service standards, and possessing solid product knowledge./liliCommunicate with members to create an honest relationship where their service needs, food and beverage selections, and other dining-related services are known to you and your team./liliExceed member and member guest expectations./liliCreate 100% guest satisfaction by providing our Gozzer brand behavior and genuine hospitality./liliGive personal attention and take personal responsibility for the member and guest experience./liliPromoting services and activities provided to Gozzer Ranch members./liliUnderstanding member and member guest needs. Provide them with personalized solutions by suggesting activities and facilities provided by the Club./liliAssisting in creating the service vibe with your team through service-minded experiences./li/ulpstrongKey Area #7: Teamwork/strong/pulliWork intentionally to include all co-workers and peers./liliSupport Club wide services and events when possible./liliCreate good working relationships with ALL Gozzer Employees./liliMaintain a courteous attitude toward ALL Gozzer Employees./li lt;//ul/div