Job Details

Marina Supervisor For Gozzer Ranch And Discovery Marina

Discovery Land Company creates one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. Through these environments, Clubs foster relationships, share unforgettable and life-changing experiences, embrace well-being, and inspire pure expressions of love, joy, compassion, and gratitude.

At Gozzer Ranch we believe that meeting the mission stated above is a promise we get to deliver on every day. Gozzer Ranch Employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to create a viable and fun world for future generations, we do this by operating from our company's unwavering values, learning, growing, and adjusting as we go.

As the Marina Supervisor for Gozzer Ranch and Discovery Marina, you will be part of creating the Gozzer Ranch Experience. The Marina Supervisor oversees the daily operations of Discovery Marina, which encompasses the Docks, valet operation, Boat Captains, Beach, Marina Office, and the Fleet of Boats. Their responsibilities include recruitment, staffing, training, maintaining cleanliness, organizing the Marina, and ensuring a welcoming atmosphere for members and their guests.

You may be asked to perform other tasks (outside of your key areas of responsibility) from time to time based on business needs. While performing all tasks at Gozzer Ranch we require passion and behavior that embodies our company values:

• PEOPLE ARE OUR PRIORITY
• WE RESPECT PEOPLE, PLACES, AND CULTURES
• WE DO THE RIGHT THING
• WE BELIEVE IN HAVING FUN

Your key areas of responsibility are outlined below:

Key Area #1: Valet Operations and Team

• Overseeing the day-to-day operations of the boat valet service, ensuring efficient and timely service delivery.
• Managing a team of Dockhands, including hiring, training, scheduling, and performance management.
• Write a staff schedule within your budget and the appropriate daily coverage for all areas.
• Coordinating the parking, launching, and retrieval of boats, ensuring proper handling and care.
• Daily boat maintenance for member boats, including uncovering and covering, stocking basic supplies, and wiping down and cleaning.
• Provide fueling, pump-outs, details, and drop-offs when requested.
• Maintaining accurate records of boat inventory, including boat details, owner information, and storage locations.
• Delegating private boat drivers who are qualified for that specific vessel without causing low staffing for valet operations.
• Implementing and enforcing safety protocols and procedures to ensure the well-being of staff and the protection of boats.
• Collaborating with boat owners to understand their specific needs and preferences, providing personalized service.
• Monitoring and maintaining cleanliness and organization in the valet area, ensuring a professional and welcoming environment.
• Conducting regular inspections of boats for any damage or maintenance needs, reporting and coordinating repairs as necessary.
• Developing and implementing training programs for boat valets, ensuring they are equipped with the necessary skills and knowledge.
• Resolving customer complaints or concerns in a professional and timely manner, striving to provide excellent customer service.
• Maintaining positive relationships with boat owners and marina tenants, addressing their needs, and fostering a positive customer experience.
• Assists other Outdoor Pursuits staff in planning and implementing Club Events when Marina services are required.
• Understanding member and member guest needs. Provide them with personalized solutions by suggesting activities and facilities provided by the Club.
• Create a clean, safe, welcoming atmosphere.
• Daily stocking of towels, sunscreen, water, ice, and any other amenities.
• Keep daily records of usage of the Marina and report needed charges to the Outdoor Pursuits office daily.

Key Area #2: Member Boat Service

• Scheduling routine maintenance tasks such as oil changes, filter replacements, and lubrication to ensure the proper functioning of boat engines and systems when requested.
• Diagnosing and troubleshooting boat engine and system problems and providing appropriate repairs or recommendations for further action.
• Scheduling member boats if in need of repairing or replacing damaged or malfunctioning boat components, including engines, propellers, steering systems, electrical systems, and ballast systems.
• Conducting boat winterization and de-winterization procedures to protect boats during the offseason.
• Assisting boat owners with boat customization or upgrades, based on their specific requirements and preferences through local 3rd party vendors.
• Providing boat cleaning and detailing services, including hull cleaning, polishing, and interior cleaning.
• Conducting boat safety inspections to ensure compliance with relevant regulations and standards.
• Responsible for the accurate purchasing and billing of hard and soft goods, boating supplies, tubes, and other boat-related items when requested.
• Schedule launching and retrieving their boats from the water.
• Maintaining accurate records of services provided, including work orders, parts used, and customer interactions.
• Providing excellent customer service by addressing customer inquiries, and concerns, and providing recommendations for boat maintenance and care.
• Collaborating with other boat service providers or suppliers to source parts, tools, or expertise when needed.

Key Area #3: Discovery Marina Shuttle Boats and Captains

• Provide fleet boats with backup assistance when boats are at max occupancy, out of service, fueling, or on hold due to weather or other unlisted circumstances.
• Work with the OP office and Marketing to coordinate the scheduling of cruises, and transportation of D-1 and other boats as needed.
• Ensure all fleet boats are operating on schedule.

Key Area #4: OP Office and Marina Office

• Work with the OP Office on all scheduling, charging, tracking, and forecasting of OP Activities at the Marina
• Structure the Marina Office to be a complimentary service to the membership and improve communication with the line staff.
• Capture all revenue and create added revenue sources through additional programming and services at the Marina.

Key Area #5: Beach and OP Recreation

• Seasonal set-up, breakdown, and storage of all beach equipment.
• Write a staff schedule within your budget and the appropriate daily coverage for all areas.
• Ensure all staff are family-friendly and engaging for the area.
• Create a clean, safe, welcoming atmosphere.
• Daily stocking of towels, sunscreen, water, ice, and any other amenities.
• Develop programs and encourage the membership to get involved in OP activities.

Key Area #6: Member Experience and Vibe

• Uphold the Club's policies and procedures both personally and with your staff.
• Ensure that each member and member guest receive outstanding service in a friendly environment. This includes promptly and professionally greeting and acknowledging every member and member guest, maintaining outstanding service standards, and possessing solid product knowledge.
• Communicate with members to create an honest relationship where their service needs, food and beverage selections, and other dining-related services are known to you and your team.
• Exceed member and member guest expectations.
• Create 100% guest satisfaction by providing our Gozzer brand behavior and genuine hospitality.
• Give personal attention and take personal responsibility for the member and guest experience.
• Promoting services and activities provided to Gozzer Ranch members.
• Understanding member and member guest needs. Provide them with personalized solutions by suggesting activities and facilities provided by the Club.
• Assisting in creating the service vibe with your team through service-minded experiences.

Key Area #7: Teamwork

• Work intentionally to include all co-workers and peers.
• Support Club wide services and events when possible.
• Create good working relationships with ALL Gozzer Employees.
• Maintain a courteous attitude toward ALL Gozzer Employees.