Job Details

Supervisor Hospitality Center

Job Code: 29297

Position Summary

The Supervisor Hospitality Center acts as the lead caretaker and operational supervisor of the Davidson Family Hospitality Center. This role ensures the effective and efficient daily operation of the Hospitality Center, overseeing staff performance, guest satisfaction, and the maintenance of a safe, welcoming environment. The Supervisor is responsible for leading a team that delivers consistent, high-quality services to families, patients, and guests, while aligning operations with organizational goals.

Responsibilities
• Supervises Hospitality Center staff, providing direction, coaching, and assisting the manager in performance evaluations
• Helps remove barriers preventing staff from operating the Hospitality Center in a safe, high-quality, consistent manner
• Partners with leadership to develop and implement operational policies, workflows, and quality standards
• Oversees staff scheduling and manages conflicts, gaps, and adjustments to ensure adequate coverage
• Serves as the first point of contact for escalated staff or guest issues; manages resolution and communicates with leadership as needed
• Ensures a comfortable environment that encourages a safe, secure, home-like atmosphere for guests
• Leads staff in acknowledging the differences in values, cultures, beliefs, and demographics among guests and staff
• Monitors and supports accurate billing processes and ensures the integrity of revenue collection
• Tracks and reports monthly census, household inventory, budgeted expenses, and revenue
• Partners with leadership to assess and enhance operational processes for safety, efficiency, and guest satisfaction
• Attentive to the care of the facility, including cleanliness, décor, and landscaping
• Supports volunteers in ensuring a strong, positive program with a helpful, sensitive, and encouraging attitude towards guests and the community
• Responds to guests, facility, and personnel emergencies; provides direct support or escalates appropriately
• Participates or leads staff meetings and ensures communication flow between front-line staff and leadership
• Adheres to Kootenai Health policies and procedures, including confidentiality guidelines and safety protocols
• Relies on experience and judgment to plan and accomplish goals
• Regular and predictable attendance is an essential job function
• Performs other related duties as assigned
• Competent to meet age-specific needs of the unit assigned

Requirements and Minimum Qualifications
• Associate's degree required or 2 years related experience may be accepted in lieu of degree; Bachelor's preferred
• Minimum 4 years' customer service, administrative support, or hospitality experience required
• Minimum 1 year leadership experience
• Ability to manage staff, resolve conflicts, and foster a positive team culture
• Strong organizational skills and abilities in operational decision making
• Ability to navigate escalated situations with a positive attitude
• Proficient in Microsoft Office Suite and able to learn new digital tools quickly
• Flexibility to work evenings, weekends, and holidays as needed

Working Conditions
• Must be able to lift or move up to 35 lbs
• Must be able to maintain a standing and/or sitting position
• Must be able to stoop, crouch, or bend
• Must be able to reach arms above or below shoulder height
• Possible exposure to bloodborne pathogens