Job Details

Guest Services Float

Position Summary

Floats to any of several patient and guest experience-oriented units, including Hospitality Center, Guest Services, and Answering Service. In Guest Services, float welcomes and assists patients, their families, and visitors entering the hospital and residing in all waiting areas by providing exceptional experience and assistance regarding service offerings. At the Hospitality Center, serves as the initial point of contact for families, volunteers, and visitors, ensuring a welcoming and supportive environment. Responsible for various administrative task, including answering phones, coordinating check-ins, handling inquiries, and assisting with general office duties. For the Answering Service, answers and directs all physician answering service calls and responds according to employer and customer procedures, operating telephone business systems to relay incoming, outgoing, and interoffice calls for the main hospital line.

PRN (As Needed) -Variable Shift - Evening and Weekend availability is required.

Responsibilities
• Provides an exceptional patient and guest experience by delivering a high level of service to every patient and visitor during every encounter
• Acts as a liaison between patients, guests, staff, and providers to ensure facilitation of requests with the highest level of hospitality and professionalism
• Solves problems of limited complexity and refers more complex issues to higher levels
• Monitors the Hospitality Center front desk area and lobby to ensure cleanliness, organization, and a welcoming atmosphere
• Maintains accurate records of guest information, reservations, donations, and other relevant data, generating reports as required
• Cleans identified guest rooms per shift, typically 1-2 rooms, including changing linens and making beds, cleaning bathrooms, emptying and disposing of waste, restocking supplies, etc.
• Assists with volunteer questions and support, and supports volunteer tasks as needed
• Performs paging functions for physicians
• Connects urgent after-hours callers to the physician on call
• Sends appointment cancellations to offices
• Operates telephone console and applications to route incoming calls and place outgoing calls
• Relies on experience and judgment to plan and accomplish goals
• Regular and predictable attendance is an essential job function
• Performs other related duties as assigned
• Competent to meet age-specific needs of the unit assigned

Requirements and Minimum Qualifications
• High school diploma or equivalent required
• Minimum 3 years' hospitality, education, retail, public service, or related experience required
• 5 years of relevant experience preferred
• Strong interpersonal skills along with the ability to maintain complete confidentiality and sophistication in social and professional settings
• Excellent communication skills
• MOAB training, or must acquire within 6 months of employment, required
• BLS required

Working Conditions
• Must be able to lift and move up to 35 lbs
• Must be able to reach arms above or below shoulder height
• Must be able to assist in patient transfer
• Must be able to maintain a standing and/or sitting position
• Must be able to push, pull, or transport patients in wheelchair
• Typical equipment used in a clinical and office job
• Repetitive movements

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment.
• Kootenai Health's tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it
• Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.
• Competitive salaries with night, weekend, and PRN shift differentials
• An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching
• Employees receive discounts at The Wellness Bar, PEAK Fitness, various cell phone carriers, and more
• Employee referral program that pays you for helping great people join the team
• And much more

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.