Job Details

Customer Support Representative- Remote

$17.50/hr. + quarterly bonuses (average $700) Must live in IL, IN, MI, WI, MN, IA, MO, UT, NV, AZ, NM, ID, or WY

Customer Support Specialist Help Small Businesses Thrive! Join a fast-growing fintech company that empowers small business owners with the funding and financial tools they need to succeed. If you love helping people, problem-solving, and working in a dynamic, inclusive environment, this could be the perfect next step in your career.

What You'll Do:

• Support small business owners via phone, email, chat, and outbound follow-ups
• Resolve inquiries quickly and accurately using our innovative tools and systems
• Provide excellent customer experiences by listening, empathizing, and guiding clients toward solutions
• Identify trends, risks, and opportunities to improve products and processes
• Collaborate with a growing team and stay flexible to business needs

What We're Looking For:

• 1-2 year minimum of customer service or related experience
• Banking/finance experience is a plus
• Strong written and verbal communication skills
• Ability to handle tough conversations with professionalism and empathy
• Tech-savvy and quick to learn new systems
• Reliable, distraction-free home workspace with consistent internet
• Excitement to grow your career in fintech and support small business owners

Perks & Benefits:

• Medical, Dental, Vision
• 401(k)
• Generous PTO
• Clear career growth paths
• Collaborative, supportive team culture

PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.