Job Details

Receptionist-Dispatcher

Servpro of Coeur d'Alene is growing! We are seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, flexible, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then we are looking for you!

As a valued SERVPRO team member, you will receive a competitive pay rate with opportunity to learn and grow.

Department: Mitigation

Reports To: Operations Manager

Location: 11442 N Carisa Ct., Hayden, ID 83835

Job Type: Full-Time | On-Site

Pay: $18-$22/hour

Schedule: Monday-Friday 8-4pm

On-Call Stipend Included

What Is Mitigation?

Mitigation is the process of stopping and stabilizing damage caused by water, fire, mold, sewage, or other disasters. Our team responds quickly to limit further loss and works closely with insurance carriers and self-paying customers. After mitigation is complete, our reconstruction team restores the property to its pre-loss condition.

What Makes a Great Fit?

We're looking for an organized, detail-oriented professional to support our restoration team and assist with mitigation projects. This position is perfect for someone who enjoys a fast-paced environment, can manage multiple priorities confidently, and takes ownership in producing high-quality work. Strong phone communication, customer service skills, time management, and administrative experience are essential. You'll work closely with several departments, so being a team player is key.

Industry experience is not requiredcomputer competency and a willingness to learn are far more important. Backgrounds in customer service, front-office support, scheduling/dispatch, administrative assistance, or insurance/customer claims roles tend to translate very well into this position. Professionalism, a positive attitude, and a commitment to supporting customers and coworkers will help you thrive in this role.

Qualifications

• High School Diploma or GED required, Associate's degree a plus
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong phone and communication skills
• Ability to learn industry-specific software (Xactimate, Docusketch, Workcenter)
• Excellent organizational and time management skills
• Self-starter with the ability to prioritize and complete tasks independently
• Valid driver's license with a clean record

Work Environment

This role is primarily office-based and sedentary. Some filing and physical organization tasks are required, including lifting files, opening cabinets, bending, and using stairs as needed. On rare occasions, you may visit a job site, where you could be exposed to noise, dust, odors, or varying temperatures.

Work Schedule

• 8 hour shift
• Monday to Friday
• On call
• Day shift

Benefits

• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• Employee discount
• Paid training