Job Details

Description

Location & Travel: This role involves overseeing the Small Business Banking team, with considerable travel within the Eastern Washington and Idaho region required.

"Washington Trust Bank is a place where laughing and enjoying work are part of our DNA. We work hard to ensure excellent care for both our customers and the bank. Our culture focuses on doing the right thing, making it easy to give 100% every day." - Dominic DeCaro, Director - Credit Resource Center & Small Business Banking

About Washington Trust Bank:

Founded in 1902, Washington Trust Bank is an independent regional bank committed to fostering long-term client relationships. With a history spanning over 120 years, we prioritize tailored financial products and client service. Our executive leadership continues to drive our mission of understanding and meeting customer financial needs.

Growing from its Spokane headquarters, Washington Trust Bank has expanded to an $11 billion institution with 40 locations across Washington, Idaho, and Oregon. We pride ourselves on making decisions based on community needs rather than short-term profit margins, ensuring we provide exceptional service even during economic challenges.

We are seeking a dynamic Small Business Banking Leader to join our team. In this role, you will have the opportunity to cultivate and strengthen client relationships, becoming a trusted partner in our Eastern Washington and Idaho markets. Our experienced team is dedicated to delivering top-notch customer service, and we invite you to be part of our mission!

The Small Business Banking Leader participates in business development efforts by identifying prospects and cultivating client relationships to achieve sales goals. You will be responsible for providing high-quality customer service while maintaining the bank's profitability and asset quality standards. Additionally, you will support and guide staff within a relational team to meet established objectives.

Essential Functions:

• Identify and investigate opportunities to expand our Small Business market share and increase profitability while achieving production goals.
• Market Small Business products and services through client calls and follow-ups, generating leads and referrals.
• Foster collaboration with other bank personnel for effective client support and sales functions.
• Integrate and maintain effective Internal Controls within applicable work processes.
• Participate in training programs to maximize Small Business sales opportunities, focusing on product knowledge and regulatory compliance.
• Implement tailored call plans to increase market penetration and client engagement.
• Build relationships with small business contacts to enhance client referrals.
• Pre-qualify Small Business borrowers by preparing cash flow worksheets and analyzing financial records.
• Address all banking needs of Small Business clients, collaborating with product specialists for a comprehensive service experience.
• Stay informed about new products, industry trends, and regulatory changes.
• Engage in community affairs and activities for business development.
• Maintain reliable attendance.
• Execute compliance and risk management duties as assigned.

Managerial and Administrative Functions:

• Oversee daily workflow administration for team members.
• Set performance goals with team members, monitoring and reviewing progress.
• Develop the skills of team relationship officers through training and performance evaluations.
• Communicate and interpret bank guidelines, policies, and programs.
• Collaborate with the team to formulate short- and long-term plans.
• Support the Bank's Affirmative Action goals.
• Participate in community events and activities to enhance visibility.
• Ensure balanced management of borrower and non-borrower relationships for optimal service.

Knowledge, Skills, and Experience:

• Bachelor's Degree in Finance, Accounting, Business, or a related field or equivalent experience.
• General banking knowledge and experience in Small Business lending.
• Experience in fiduciary relationship management and Small Business transactions.
• Proficient in understanding Small Business policies, product knowledge, and financial analysis.
• Working knowledge of banking products and services.
• Strong analytical skills for interpreting complex data.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively with diverse teams and build strong client relationships.
• High degree of proficiency in Microsoft Office products.
• Able to set and achieve challenging goals.
• Must hold or obtain a Mortgage Loan Originator registration number through the Nationwide Mortgage Licensing System & Registry (NMLS).

Compensation: $95,169 - $142,754

The compensation range represents the base salary for this role, with actual compensation varying based on factors such as location, experience, and performance. This position is also eligible for annual bonuses and incentive compensation.

What Our Culture Offers: Our comprehensive benefits package aims to support your overall wellness and career satisfaction, including health, financial, retirement, and work/life benefits.

Washington Trust Bank champions diversity and actively seeks talent that reflects the unique communities we serve. We are proud to be an equal opportunity employer and prohibit discrimination and harassment based on various protected characteristics. We believe in the strength that comes from diverse backgrounds and are committed to fostering an inclusive work environment.

Qualifications:

Licenses & Certifications: SAFE Act NMLS/MLO # (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Applicants are advised of their rights per federal employment laws.