Job Details

divh2Gozzer Ranch Marina Manager/h2pDiscovery Land Company creates one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. Through these environments, Clubs foster relationships, share unforgettable and life-changing experiences, embrace well-being, and inspire pure expressions of love, joy, compassion, and gratitude in all forms./ppAt Gozzer Ranch, we believe that meeting the mission stated above is a promise we get to deliver on every day. Gozzer Ranch Employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to create a viable and fun world for future generations, we do this by operating from our companys unwavering values, learning, growing, and adjusting as we go./ppAs the Marina Manager for Gozzer Ranch and Discovery Marina, you will be part of creating the Gozzer Ranch Experience. The Marina Manager oversees the daily operations of Discovery Marina, which encompasses the Docks, valet operation, Boat Captains, Beach, Marina Office, and the Fleet of Boats. Their responsibilities include recruitment, staffing, training, maintaining cleanliness, organizing the Marina, and ensuring a welcoming atmosphere for members and their guests./ppYou may be asked to perform other tasks (outside of your key areas of responsibility) from time to time based on business needs. While performing all tasks at Gozzer Ranch, we require passion and behavior that embodies our company values:/pulliPeople Are Our Priority/liliWe Respect People, Places, and Cultures/liliWe Do The Right Thing/liliWe Believe In Having Fun/li/ulpYour key areas of responsibility are outlined below:/ph3Key Area #1: Slip Leasing/h3ulliManaging the leasing process for marina slips, including allocating available slips, screening potential tenants, and negotiating lease agreements./liliResponsible for annual contracts, lease agreement legal review, and designs./liliMaintaining accurate records of slip availability, lease agreements, and tenant information./liliResponding to inquiries from potential tenants, providing information about available slips, lease terms, and marina amenities./liliCollecting payments from tenants and ensuring timely and accurate record-keeping of financial transactions./liliEnforcing marina rules and regulations, including ensuring compliance with lease terms and addressing any violations or disputes./liliCollaborating with the Gozzers management team to develop pricing strategies and rental policies./liliResponsible for the development and monitoring of the slip leasing budget, ensuring financial goals are met./liliStaying informed about local regulations and permits related to slip leasing and ensuring compliance./li/ulh3Key Area #2: Marina Maintenance/h3ulliResponsible for all maintenance and repair within the marina, office, beach, and back-of-house areas./liliDeveloping and implementing maintenance schedules and procedures to ensure the proper functioning of all equipment, structures, and utilities that comply with the clubs operational schedule./liliConduct regular inspections of the marina premises to identify any maintenance or safety issues./liliManaging the inventory of maintenance supplies, tools, and equipment, and ensuring their availability when needed./liliCollaborating with vendors and contractors to obtain quotes, schedule repairs, and oversee the quality of work performed./liliResponding to maintenance requests and addressing any urgent or critical issues promptly./liliMaintaining accurate records of maintenance activities, including work orders, inspections, and repairs./liliDevelopment and monitoring of the maintenance budget, ensuring cost-effective practices and efficient resource allocation./liliKeeping up to date with industry standards, local and federal regulations, and best practices related to marina maintenance./liliProviding training and guidance to staff on proper maintenance techniques and safety procedures./liliParticipating in meetings and providing input on marina improvement projects and long-term maintenance plans./liliMaintaining positive relationships with marina and club members, addressing their concerns, and ensuring their satisfaction with maintenance services./liliConducting regular inspections of slips to ensure they are in good condition and meet safety standards./li/ulh3Key Area #3: Valet Operations and Team/h3ulliOverseeing the day-to-day operations of the boat valet service, ensuring efficient and timely service delivery./liliManaging a team of Dockhands, including hiring, training, scheduling, and performance management./liliWrite a staff schedule within your budget and the appropriate daily coverage for all areas./liliOrder, distribute, and keep all dockhands in good clean uniforms consistent with the Clubs standards./liliCoordinating the parking, launching, and retrieval of boats, ensuring proper handling and care./liliDaily boat maintenance for member boats, including uncovering and covering, stocking basic supplies, and wiping down and cleaning./liliProvide fueling, pump-outs, details, and drop-offs when requested./liliMaintaining accurate records of boat inventory, including boat details, owner information, and storage locations./liliDelegating private boat drivers who are qualified for that specific vessel without causing low staffing for valet operations./liliImplementing and enforcing safety protocols and procedures to ensure the well-being of staff and the protection of boats./liliCollaborating with boat owners to understand their specific needs and preferences, providing personalized service./liliMonitoring and maintaining cleanliness and organization in the valet area, ensuring a professional and welcoming environment./liliConducting regular inspections of boats for any damage or maintenance needs, reporting and coordinating repairs as necessary./liliDeveloping and implementing training programs for boat valets, ensuring they are equipped with the necessary skills and knowledge./liliResolving customer complaints or concerns in a professional and timely manner, striving to provide excellent customer service./liliMaintaining positive relationships with boat owners and marina tenants, addressing their needs, and fostering a positive customer experience./liliAssists other Outdoor Pursuits staff in planning and implementing Club Events when Marina services are required./liliUnderstanding member and member guest needs. Provide them with personalized solutions by suggesting activities and facilities provided by the Club./liliCreate a clean, safe, welcoming atmosphere./liliDaily stocking of towels, sunscreen, water, ice, and any other amenities./liliKeep daily records of usage of the Marina and report needed charges to the Outdoor Pursuits office daily./li/ulh3Key Area #4: Member Boat Service/h3ulliScheduling routine maintenance tasks such as oil changes, filter replacements, and lubrication to ensure the proper functioning of boat engines and systems when requested./liliDiagnosing and troubleshooting boat engine and system problems and providing appropriate repairs or recommendations for further action./liliScheduling member boats if in need of repairing or replacing damaged or malfunctioning boat components, including engines, propellers, steering systems, electrical systems, and ballast systems./liliConducting boat winterization and de-winterization procedures to protect boats during the off-season./liliAssisting boat owners with boat customization or upgrades, based on their specific requirements and preferences through local 3rd party vendors./liliProviding boat cleaning and detailing services, including hull cleaning, polishing, and interior cleaning./liliConducting boat safety inspections to ensure compliance with relevant regulations and standards./liliResponsible for the accurate purchasing and billing of hard and soft goods, boating supplies, tubes, and other boat-related items when requested./liliSchedule launching and retrieving their boats from the water./liliMaintaining accurate records of services provided, including work orders, parts used, and customer interactions./liliProviding excellent customer service by addressing customer inquiries, and concerns, and providing recommendations for boat maintenance and care./liliCollaborating with other boat service providers or suppliers to source parts, tools, or expertise when needed./li/ulh3Key Area #5: Club Wake Boats, PWCs, Pontoons, and Cruiser Boat Maintenance/h3ulliDaily boat maintenance includes uncovering and covering, stocking basic supplies, and wiping down and cleaning./liliProviding boat cleaning and detailing services, including hull cleaning, polishing, and interior cleaning./liliCreate a club boat maintenance schedule to ensure/li/ul/div