Job Details

A leading healthcare client is seeking Remote Registered Nurses to support a new program that reviews health risk
assessments and supports HEDIS gap closure. In this role, you will conduct inbound and outbound calls to assess
patients, gather health history, and provide guidance based on physician-approved triage protocols. You will use your
clinical judgment to help patients navigate the next steps in their care. This is a remote position offering the opportunity
to make a meaningful impact in a healthcare program focused on patient care and well-being. Your key responsibilities
include taking inbound and making outbound calls. Youll complete a brief historical intake and record any symptoms.
You will provide guidance using a physician-approved triage protocol, advising patients on whether to follow up with
their provider, seek same-day care, or go to the emergency department. Youll utilize strong clinical judgment to ensure
patients take appropriate next steps in their care. Youll offer concise, supportive patient education during calls and
accurately document all phone call details using Athena encounter templates and text macros.

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Bilingual in Spanish
Experience within Womens Wellness, Dialysis, Oncology highly preferred (eg. Breast Cancer Screening
HEDIS BCS measure or Osteoporosis Screening in Women, HEDIS OSW measure experience)
Athena EMR experience preferred; this is the EMR used for this role.
Preferred Zendesk VoIP, computer-based calling software used in this role.
HEDIS or Risk-Based Assessment knowledge
Minimum of 2+ years experience working as a Registered Nurse
Must have been a leader, manager or supervisor for at least 2 years in a clinical setting
1+ year of experience in telehealth
1+ yr in care management/HEDIS/Stars, womens health, or imaging navigation
Active Registered Nurse (RN) Compact License and RN License in one or more of the following:
CA, IL, NY, MN, MI, OR, NV, AK, CT, HI
Electronic Medical Record (EMR) experience
Experience with handling a high volume of medical phone calls.
Tech-savvy, ability to quickly learn new technology platforms and tools, including Slack and Google Suite.
Strong clinical judgment and the ability to work independently in assessing patient needs.
Excellent communication skills with the ability to provide clear and focused patient education.
Proven ability to manage and prioritize patient cases based on urgency while working effectively with diverse
populations.