Job Details

Thank you for considering a career with us! We're part of a dynamic community of passionate ski industry professionals who believe in hard work and enjoyable experiences. Our team is renowned for its friendly service, and we have cultivated a culture of inclusivity, respect, and fun. As we look toward the future with our master plan, we aim to enhance mountain accessibility and village vibrancy. We are excited to learn more about you and how you can contribute to the unique experience we offer!

PERKS & BENEFITS:

• Free Ikon Pass for all eligible employees
• Additional free skiing privileges across the Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing for friends and family of eligible employees
• Employee housing available in the Sandpoint area
• Onsite employee childcare (limited space available)
• Flexible Time Off (FTO) and Paid Time Off (PTO) for eligible employees
• Generous discounts on outdoor gear, apparel, food, and lodging
• Comprehensive medical, dental, vision, life, and disability insurance for all eligible employees
• 401k plan with a generous employer match
• Paid parental leave of up to 6 weeks for eligible employees
• Discounts on equipment rentals, retail, food, and lodging
• Pro-deal pricing on equipment from top outdoor brands
• Bereavement pay
• Employee transportation available
• Discounted tuition with partner online university for all employees

Employment Status: Full Time or Part Time Seasonal

Wage Range: $14.00 to $16.00

Minimum Age: 16

Position Summary:

As a Guest Services Representative, you will be instrumental in providing exceptional service to our guests. You will handle sales transactions and product orders using a computer while interacting with guests both in person and over the phone.

Essential Functions and Major Responsibilities:

• Process sales and order fulfillment through our Point of Sale system, including discounts and promotions.
• Sell daily lift tickets and season passes, as well as additional products like parking and lockers.
• Manage incoming calls on our Guest Service phone line.
• Balance cash and card transactions at the end of each shift.
• Handle guest interactions with professionalism and empathy.
• Maintain a strong understanding of Schweitzer's offerings, activities, and special events.

Secondary Responsibilities:

• Assist with snow shoveling as needed.
• Keep office areas clean and organized.
• Perform other duties as assigned.

Specific Job Skills:

• License/Certifications: None required.
• Technical: Proficient computer skills, experience with point of sale systems, and cash handling.
• Physical Capabilities: Ability to stand and walk for extended periods (full 8-hour shifts).
• Additional: Strong guest service background with the ability to handle multiple tasks in a fast-paced environment.

Education/Related Experience:

• Minimum education required: Basic understanding of English reading, writing, communication, and basic math.
• Previous experience: Guest service experience is preferred.