Job Details

[Customer Service / Remote] - Anywhere in U.S. / Competitive pay / 100% paid medical, dental, and vision / 401k match / PTO / Remote office + monthly internet reimbursement - As a Customer Support Rep at Hatch, you will: Handle a high volume of customer inquiries that vary from shipping, to product functionality, to technical troubleshooting and more; Learn the ins and outs of the entire suite of Hatch products and stay up to date on product changes; Provide friendly, empathetic, and personalized responses to Hatch customers; Use Support tools and documentation to investigate and troubleshoot hardware and software issues; Own customer inquiries end to end by gathering information, gaining deep understanding of their issues, and providing solutions...Hiring Immediately >>