Job Details

Responsible for KPI in Customer Service including but not limited to: - CS Claims % (IUP) - Monthly CS claims cost gross - Claims CS cost p/car - Customer Service Satisfaction - Answer all calls to Customer Service Number - Open ticket resolution for all CS Claims management - Ensure that all qualified CS claims forms are properly filled out in the appropriate order with the customer and completed - Manage process for claim for qualified repairs - Record notes and steps in the process in CDK, DealerSocket, and all applicable systems - Authorize shop to run diagnostic to confirm issue - Get pictures of potential repairs - Work with CS manager to validate repair to confirm parts sourcing and timeline - Build estimate for parts - Build estimate for book hours - Communicate timeline and expectations with customer - Provide transportation and other support as necessary to ensure that the CS obligations are being appropriately met and customer experience is optimal given the circumstances - ...Service Advisor, Customer Service, Assistant, Advisor, Customer Experience, Retail, Automotive, Claims