Job Details

Emergency Department Telephone Registration Patient Access Representative

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As an Emergency Department Telephone Registration Patient Access Representative, you will provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at Main Campus Hospital to receive healthcare services. You will work directly with diverse populations of patients collecting their financial, insurance, medical, and demographic information to check them in, complete their registration, and leave a positive, lasting impression. By taking this opportunity, you will be valued as a caregiver and supported as you achieve your goals. If you wish to continue your education, this opportunity also offers tuition reimbursement. A caregiver in this position works remotely, part-time from 10:00am-9:00pm, with rotating weekend and holiday requirements. Training consists of 90 days, in person, full time at Main Campus.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in a customer facing role OR an Associate's Degree and one year of experience OR a Bachelor's Degree.
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year.
• Basic PC software application knowledge and ability to use multiple data systems.

Preferred qualifications for the ideal future caregiver include:

• Call center experience strongly preferred.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.