Job Details

Overview

Senior Engagement Manager | EST USA | Remote

United States (Remote)

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. Grafana Labs helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

Were scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and thats okay. If this role excites you, wed love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

At Grafana Labs, Engagement Managers are the strategic force behind our most impactful customer engagements. As a key member of the Professional Services team, youll lead complex, outcome-driven projects that help customers unlock the full value of Grafanas observability platform. This role is equal parts strategist, project leader, and customer advocate.

Youll guide engagements from start to finishaligning business goals with technical execution, coordinating cross-functional teams, and building scalable processes that set the standard for customer delivery. Whether you're mapping out project milestones, driving risk mitigation, or reporting progress to executives, youll be at the heart of ensuring our solutions deliver real business outcomes.

Working closely with Sales, Support, Product, and Customer Success, youll bridge strategy and executionensuring that every engagement not only meets its goals but strengthens the broader customer relationship. Your work will help shape the future of how Grafana delivers Professional Services at scale.

What You'll Be Doing:

• Manage a diverse portfolio of customer projects, providing oversight and execution of project deliverables, resource management, completion of milestones and escalation management
• Lead the planning, execution and delivery of customer projects, ensuring alignment with customer expectations and business goals
• Coordinate cross-functional teams (e.g. operations, partners, sales) to deliver projects on time and within scope
• Monitor project progress, manage risks, and resolve issues and escalations in a timely manner
• Prepare and present regular project status reports to customers, highlighting progress, outcomes and next steps
• Work with customers to define project scope and objectives that align with their strategic goals
• Facilitate regular team meetings, providing guidance and support to ensure successful project outcomes
• Analyze customer feedback and data to inform decision-making and continuous improvement efforts
• Use data-driven insights to recommend enhancements to customer strategies or engagement approaches
• Review and monitor regional resource availability to maximize utilization for project staffing
• Work collaboratively with a global team of engagement managers to streamline operational processes and effectively scale the business

What Makes You a Great Fit:

• 3+ years Engagement Management/ Project Management experience in the technology space.
• 2+ years of experience in technology/software pre-sales or technical consulting
• Ability to manage multiple projects simultaneously and thrive in a fast-paced environment
• Strong problem-solving and critical-thinking abilities
• High level of business acumen and ability to translate client needs into actionable solutions
• Working knowledge of project management tools and methodologies (e.g. Rocketlane, Jira) and CRM systems (e.g. Salesforce, PlanHat)
• Certification in Project Management (PMP, Agile, etc) is a plus.
• Excellent presentation skills with comfort speaking to customers and executives

In the US, the OTE compensation range for this role is $154,000 - $184,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomesRSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific markets defined pay range & benefits at the beginning of the process.

Why Youll Thrive at Grafana Labs:

• 100% Remote, Global Culture -As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication Expect open decision-making and regular company-wide updates.
• Innovation-Driven Autonomy and support to ship great work and try new things.
• Open Source Roots Built on community-driven values that shape how we work.
• Empowered Teams High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways Defined opportunities to grow and develop your career.
• Approachable Leadership Transparent execs who are involved, visible, and human.
• Passionate People Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new Grafanistas to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and were working hard to make sure thats the foundation of our organization as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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Apply for this job

For application instructions, visit the Grafana careers page.