Job Details

Client Services Technician

The Division of Youth Safety and Permanency is recruiting for a Client Services Technician. Do you have personal or professional experience within or in support of programs serving youth and families and/or the child welfare team? This position is perfect for individuals who want to be a part of a team that is protecting the safety and welfare of Idaho's children. Client Services Technicians (CSTs) supervise court-ordered visitations between children in the department's care and the parents/guardians to ensure safe conditions are maintained. CSTs transport children to and from visits and appointments, as well as a myriad of other important coordination activities. CST's must be able to lift and carry items weighing approximately 50 pounds, and to perform physical work such as lifting and carrying children, car seats, and boxes. This position is located in the Coeur d'Alene Field Office. This position is not eligible for telework.

The Idaho Department of Health & Welfare is a drug-free workplace. Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test. In addition, successful candidates will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• One of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit at retirement.
• 11 paid holidays
• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• Paid parental leave
• Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Deferred compensation plan
• Life insurance for self, spouse, and children
• Short and long-term disability insurance
• Flexible Spending Accounts (FSA)
• Wide variety of training opportunities
• Some positions offer flexible hours and/or telecommuting
• Additional perks and discounts available through medical provider
• Public Service Loan Forgiveness (PSLF) Eligibility
• Employee assistance program

Additional information related to benefits and/or State programs can be found here:

Example of duties:

• Provide transportation and support services to child welfare clients in a variety of settings.
• Supervise or monitor visitation including parent/child, sibling, or extended family.
• Mentor and coach parents on providing age appropriate, interactions, redirection, supervision and write progress notes.
• Testify in court regarding parent interactions and abilities in parenting their children.
• Guide clients in completing documents necessary to implement services.
• Explain applicable laws, policies, and procedures to clients.
• Ability to type and develop Word documents and enter documents a database system.

Minimum qualifications:

• Good knowledge of home sanitation and safety. Typically gained by completion of a health or home economics course covering home sanitation and safety or home schooling or training covering home sanitation and safety.
• Experience working with clients who may be behaviorally, socially, physically and/or mentally challenged. Typically gained by six months work experience in a hospital, nursing home, or similar environment, or as home healthcare provider, working with clients who are behaviorally, socially, physically, and/or mentally challenged.
• Experience observing and recording clients' behaviors, treatment responses, and progress. Typically gained by six months work experience charting or tracking client information in a professional care setting or through employment as a home healthcare provider.
• Ability to read and write English.
• Ability to perform basic arithmetic.
• Experience using ordinary home appliances and performing routine homemaking tasks. Typically gained by six months experience or completion of a home economics course.
• A valid drivers license.

For more information about a career with DHW, visit

Email is the quickest way to get an answer to your questions. (answered Monday through Friday during business hours MST). Contact us at: EMAIL: [email protected] PHONE: (208) ###-####.

EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) ###-#### (TTY/TTD: 711), or email [email protected]. Preference may be given to veterans who qualify under state and federal laws and regulations.