Job Details

Overview

The Workflow Analyst is a critical position within the Contractor Relations department at 2-10 Home Buyers Warranty. In this role, you will utilize enterprise data to maximize the performance of the companys nationwide contractor network, focusing on balancing contractor cost and service quality to meet competing goals. This is a Colorado-based position, currently remote, with a future transition to the Aurora, Colorado office when it is safe to return.

Responsibilities

• Gather and analyze contractor cost and service performance metrics to ensure all contractors are measured equally and fairly.
• Utilize performance metrics to arrange market configurations to maximize the balance between cost and service performance.
• Review reports for indications contractors should be promoted or demoted, based on business rules.
• Perform ad-hoc data research using business intelligence tools to obtain statistical information that enables analysis and in-depth reports to suggest strategic and operational changes.
• Collect, monitor and study business data to create custom reports that help control costs, identify process slowdowns and ensure compliance with industry standards.
• Evaluate and strategically align contractor enrollment requirements based on forecasted contractor capacity deficiencies while incorporating new business development.
• Create account management reports using business information systems to monitor process and policy performance and/or identify opportunities for cost reductions and service improvements.
• Enter and update information in the contractor management system.
• Other duties, as assigned.

Qualifications

• Self-starter
• Strong analytical and problem solving skills
• Ability to develop and interpret complex data sets
• Strong ability to identify anomalies in data
• Excellent time management skills
• Strong computer skills with the ability to learn new programs quickly
• Intermediate skill with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) including experience with pivot tables and complex Excel formulas
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to work with mathematical and statistical concepts such as fractions, % change, percentages, ratios, and proportions to practical situations
• Ability to speak effectively before groups of customers or employees of the organization
• Previous experience in business analysis or data analysis position is a plus
• Previous experience with service contractor terminology and business practices are a plus
• Bachelors degree from a four-year college or university, or 2-4 years related experience and/or training, or equivalent combination of education and training

What you can expect when you join our team

A team-first environment focused on our core values of: Do the Right Thing, Grow Profitably, Pursue Excellence and Value People.

A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life insurance, a health savings and flexible spending accounts, disability insurance, an employee assistance program and generous paid time off plans.

This position is currently remote; however, this role would be expected to work from our Corporate Office when we transition back in early 2021.

2-10 Home Buyers Warranty is an Equal Opportunity Employer.

All POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Quality Assurance
• Industries: Software Development