Job Details

Retail Shop Technician I

As a Retail Shop Technician, you serve a dual role of ensuring that our customers have a safe and rewarding experience that will keep them coming back to Sportsman & Ski Haus time after time. You will become a part of a customer first service environment where your product knowledge, skills and training will make you an important part of our team. Your responsibilities will include but are not limited to demonstrating outstanding customer service skills, performing testing and maintenance of both company owned and customer owned sporting equipment after meeting training and certification requirements. Maintain an always learning attitude to be open to new techniques and requirements in the interest of customer safety, providing product knowledge to our customers and working as part of a team to the overall customer and store needs. Retail Shop Technician I may assist in product demonstrations offsite in support of store promotions and events.

Key Accountabilities:

• Customer service priority and availability to customers to answer questions and provide excellent customer service with rentals and demos and ability to diagnose and explain some basic technical issues
• Perform required equipment testing and basic maintenance of both company owned and customer owned sporting equipment
• Willingness to do what needs to be done to ensure customer satisfaction
• Teamwork oriented with the ability to work in a learning environment
• Drive to meet and exceed performance expectations
• Strong sense of pride and responsibility for the maintenance of department areas - ensure shop is kept organized

Skills Summary:

• Enjoy connecting with customers and demonstrating an enthusiastic and positive attitude
• Open to engaging with different associates, customers, and managers
• Ability to become certified in necessary equipment trainings as required and learn and execute proper techniques in equipment maintenance to provide a safe and positive customer experience
• Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures
• Demonstrate knowledge of store products and services, and use this knowledge to inspire customers loyalty and referrals
• Ability to meet or exceed customer service standards
• Ability to communicate effectively with customers, peers and management
• Team oriented with a general willingness to get the job at hand done
• Ability to work a flexible schedule, including morning, evening and weekend availability

This position does not have a remote worker option. Adherence to all company policies and loss prevention control and compliance procedures. This description reflects management's assignment of essential functions, it does not restrict the tasks that may be assigned.

Physical Requirements:

• Must be able to stand for extended periods and bend, twist and reach repeatedly throughout shift
• Ability to lift and carry at least 50 pounds and move about on the sales floor, ascends/descends a ladder as needed to access product and assist customers
• Operates specialized equipment for sporting goods maintenance that may require use of safety equipment (safety glasses, gloves for example)
• Ability to work in an environment with a moderate to high level of noise

Crown Enterprises, Inc is an employee owned, Equal Opportunity Employer, committed to a diverse and inclusive work environment.