Job Details

Market Manager

The Market Manager will help lead efforts in maintaining and enhancing clients' relationships using excellent client service skills. The Market Manager is the main escalation point for any client related inquiries. S/he acts as a liaison between different internal business partners and Resourcing Edge clients. The Market Manager assumes responsibility and accountability to meet or exceed the company's performance goals, especially in the areas of quality, client retention and productivity. This position also maintains standard operating procedures and updates training materials.

As a key team member of Resourcing Edge (RE), the Market Manager has an integral role in supporting the mission of Resourcing Edge, to enable companies to focus on their success.

Key Responsibilities

• Lead and oversee daily operations of the PEO office, ensuring alignment with strategic goals and compliance with industry regulations.
• Drive business growth by developing and executing sales strategies, managing client relationships, and identifying new market opportunities.
• Manage cross-functional teams including HR, payroll, benefits administration, and client services to deliver seamless PEO solutions.
• Ensure high levels of client satisfaction through proactive communication, issue resolution, and continuous improvement of service delivery.
• Monitor financial performance, prepare budgets, and implement cost-control measures to achieve profitability targets.
• Collaborate with executive leadership to develop and implement policies, procedures, and best practices across the organization.
• Stay current on employment laws, tax regulations, and compliance requirements affecting PEO operations and client businesses.
• Recruit, train, and mentor staff to build a high-performing, client-focused team culture.
• Oversee technology systems and platforms used for HRIS, payroll processing, and benefits administration to ensure efficiency and data integrity.
• Represents the company at industry events, networking functions, and client meetings to enhance brand visibility and market presence.

Traits & Competencies

To perform the job successfully, an individual should have demonstrated the following traits and competencies:

• Teamwork Understands the organization and its business processes, products and services and is able to explain to clients so they understand RE plans, offerings, and capabilities.
• Quality Demonstrates completeness, accuracy, and timeliness in projects he/she leads to ensure quality.
• Safety and Security Observes/implements all safety and security procedures.
• Initiative Continually develop professional skills, update knowledge as new product releases occurs or product enhancements are implemented.
• Innovation Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work by using innovative approaches and ideas.

Supervisor Responsibilities

• This person will oversee the daily activity & performance of the office staff, ensuring alignment with company goals.
• Foster a positive and productive work environment.
• Provide coaching, mentoring, and performance feedback to direct reports.

Preferred Skills

• Experience in a PEO organization is a plus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in an indoor office environment.

Required Experience

• Education and/or Experience Bachelor's degree preferred; or 6 plus years' experience will be accepted in lieu of degree.
• Five to Seven years of related management and/or leadership experience within a transferable environment including human resources management, client relationship management and service delivery. Demonstrated ability in customer service, and problem resolution is required.
• Leadership experience in the field of either Human Resources or Payroll is preferred
• Computer Skills To perform this job successfully, an individual should be proficient in Microsoft Office, HRIS systems, PowerPoint, Outlook, etc.
• Other Skills and Abilities Demonstrate exceptional leadership by guiding cross-functional teams, fostering a culture of accountability and collaboration, and driving performance through clear communication, strategic direction, and consistent support.
• Must be able to work in a fast-paced environment with the ability to multi-task.
• Must have excellent oral, written and interpersonal communication skills.
• Must have demonstrated ability to work effectively in a diverse workforce.