Job Details

Overview

The IT Client Implementation Specialist at Carenet is responsible for leading the set-up and delivery for all client implementations for Carenet's products and services for both new and existing features. The IT Client Implementation Specialist works closely to collaborate with internal cross functional IT teams, Operations, Client services, and clients to gather implementation client requirements, scope, provide recommendations, ensure successful configuration of systems, while delivering a quality implementation experience through user acceptance. As a specialist within the IT Implementation team, the IT Implementation Specialist should be familiar with call center telephony software, CRMs, and/or SaaS applications, configuration concepts, and possess strong organizational, written, and communication skills.

Responsibilities

Lead client implementations and/or change requests for Carenet services, for Telehealth, Engagement, Patient Service Center, Advocacy, Concierge Services, Digital Outreach, Online Scheduling, and future services as they are developed.Coordinate with appropriate SMEs and clients to gather requirements, track project progress, and manage implementation timelines.Customize the implementation approach to align with client needs, demonstrate expertise in Carenet's systems and configuration options to proactively optimize the client set up using best practices to ensure client specific configurations accuracy and with a timely delivery.Develop and maintain implementation plans, ensuring accurate documentation and clear communication of project status by managing and prioritizing tasks.Consult, Coordinate and Manage tracking of IT team tasks by holding meetings for implementation projects, and submitting IT tickets to other internal teams.Support User Acceptance Testing (UAT) to validate deliverables that meet client expectations.Support internal training, sharing knowledge on platform features/capabilities, configuration recommendations, reporting tools, and/or lead demonstrations for new client configurations and program launches.Track client configurations, document requirements, and utilize Carenet's ticketing system to accurately record billable hours, according to what was agreed upon in the SOW (scope, estimate, hours).Communicate and escalate appropriately regarding blockers and change requests impacting committed timelines that cannot be solved independently.Represent yourself as a department SME in company's services, processes, and implementation options.Manage and/or coordinate account setup and integration (if applicable), ensuring full functionality and compatibility with client systems.Manage or assist with assigned projects, ensuring timely completion and successful outcomes.Perform other duties as assigned, supporting team goals and client needs ensuring the success of the implementation process.

Qualifications

Bachelor's degree or Proven Experience (3+ years) in a relevant field (Healthcare Administration, Business Management, or technical related discipline) and/or healthcare call center operations, with a focus on implementation and client delivery.Strong knowledge of call center systems or SaaS application experience, processes, and technologies.Strong knowledge of implementation and configuration techniques related to telephony systems, CRM's, EMR's or EHR's.Strong management skills, with experience in developing and executing project plans, managing risks, and meeting deadlines.Strong organizational and time management skills, with the ability to handle multiple assignments and priorities simultaneously.Strong problem-solving and decision-making abilities, with a track record of successfully resolving complex issues.Strong communication and interpersonal skills, with the ability to build rapport.Ability to adapt to changing requirements in a fast-paced, dynamic environment.

Working Conditions

The working conditions and physical demands described here are representative of those that are typical of the job and must be met by the Team Member to successfully perform the essential functions of this role. Reasonable accommodations, as defined by the ADA, may be made to enable a qualified individual with a disability to satisfactorily perform the essential functions of their role.

Working conditions: This role routinely uses standard office equipment such as computers, phones, headsets, photocopiers, and fax machines. Team Member will be typically exposed to office noises and interruptions such as printers, phones, and callers.

Physical Demand: This is a largely sedentary position which requires Team Member to remain stationary for the majority of the workday. The Team Member will need to occasionally move about inside an office setting to access office machinery. The Team Member will constantly use good manual dexterity with repetitive motions of wrists, hands, and fingers.

The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned by your supervisor. I understand the above job requirements and duties. I certify that I am able to perform the above job functions, with or without reasonable accommodations.

Why Carenet?

At Carenet Health, we don't just deliver healthcare support; we create powerful patient experiences. Here, you'll be part of a mission-driven organization that thrives on innovation and teamwork. With opportunities for professional growth and a focus on work-life balance, this is more than a job—it's a career where you can make a lasting difference.

We're searching for the market's strongest candidate to join our group of innovators, collaborators, and builders in pioneering the next phase of Carenet's place in healthcare history. If this sounds like you, we need to connect!

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

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