Job Details

The Director of Business Development is responsible for the overall management and coordination of the business development department and leads and coordinates all business development across Willamette Vital Health (WVH) programs. Primary responsibilities include managing department staff, fostering collaborative relationships with referral sources and the community to increase WVH referrals, and educating both existing and potential referral sources about WVH services. The Director actively seeks out new opportunities to increase patient census and contributes to fulfilling WVH's mission.

Essential Functions/Major Responsibilties

• Responsible for creating and maintaining the organization's business development plan.
• Identifies, establishes, supervises, and maintains relationships with potential and current referral sources in the agency's service area.
• Supervises and supports the business development team of account development liaisons, fostering a collaborative and results-driven work environment.
• Supervises community outreach in accordance with agency business development plan.
• Represents agency at community organization events and business functions as needed.
• Supervises or conducts presentations to target populations within the agency's service area.
• Assists and oversees community education events.
• Monitors, prepares and communicates reports on referral statistics, productivity, other marketing reports and marketing materials as needed.
• Ensures referral database is current and accurately reflects business development activities.
• Participates in strategic planning and problem solving as it relates to outreach and community education.
• Identifies obstacles to optimum team functioning and implements systems to improve and enhance staff productivity and morale.
• Embraces and facilitates change.
• Supports the agency's mission and goals and demonstrates this through the design and implementation of work activities.
• Communicates in an effective, accurate, and respectful manner.
• Initiates and maintains facility contracts.
• Performs other duties as assigned.

Supervisory Responsibilities

• Manages Account Development Liaisons and other department employees as needed.
• Provides leadership in the department to meet or exceed internal and external customer expectations.
• Evaluates the performance of staff in a fair and consistent manner in accordance with agency policy. Provides constructive feedback.
• Assumes responsibility for staff coaching, counseling, and disciplinary action as appropriate.

Interpersonal Contacts

• Ability to establish and maintain effective working relationships with team members, professional groups, referral sources, volunteers, and the public.
• Works in a team environment. Ability to work with multiple disciplines and individuals.
• Must relate to patients, families, and the community in an open, empathetic, and supportive manner while maintaining personal and professional boundaries.
• Must be able to establish and maintain rapport with community agencies/vendors, medical community, referral sources and insurance companies.
• Must be well-spoken and present a polished and professional image.

Specific Job Skills

• Working knowledge of and the ability to apply the basic principles and techniques of community health.
• Strong interpersonal skills.
• Knowledge of local community resources.
• Demonstrates respect for differing lifestyles and cultures.
• Ability to function in high stress situations and manage multiple priorities.
• Strong written and verbal communication skills. Ability to read twelve (12) point or larger print. Able to hear and speak in a manner understood by most people. Communicates effectively in English both orally and in writing.
• Must be comfortable and confident in public speaking.
• Ability to walk bend, stoop, kneel, push, pull, grasp, reach, handle, and lift up to 50lbs. Ability to sit, stand, and make repetitive motions involving hands/wrists and feet involved in writing and driving.
• Ability to safely drive own vehicle. Ability to perform complex written communication and verbal communication (face-to-face, by telephone and in group settings) in English.

Education/Experience

• Bachelor's degree in marketing, contracting, business or related field required. Master's Degree preferred.
• Minimum of two years of business development experience required, preferably in community health.
• Minimum of two years of experience supervising employees.
• Knowledge of post-acute care, community relations and home care trends, and payment issues.
• Experience with EMR systems, marketing software, business analytics, and Vendor Credentialing Systems.

Certification/Licensure

Must have a current Oregon driver's license, dependable transportation, and proof of current automobile insurance.

Job Conditions

Will be working in a variety of office, senior community, hospital, and clinic settings. Poor driving conditions during inclement weather.

You're offered…

• Competitive salary and 401-k with matching contributions
• Health benefits and pre-tax spending accounts for healthcare (FSA) and dependent care (DCA)
• Excellent Paid time Off (PTO) program
• Collaborative training and orientation
• Ongoing education and support
• Option to purchase several programs at low cost: critical illness/accident insurance, voluntary life insurance, ID/Legal Shield, FIGO pet insurance

Who Are We:

It's not our organization itself that delivers deeply impactful work. It's our people. We provide rewarding careers for passionate, caring, empathetic, resilient, and dedicated employees who work together to create the best care possible for those facing serious illness and grief. We believe personalized care and grief support should be available to all who need it, so we provide our services regardless of ability to pay.

Thank you for your interest in joining our team of professionals. Willamette Vital Health is an Equal Opportunity Employer dedicated to providing a diverse, equitable and inclusive work environment. We do not discriminate on the basis of race, color, national origin, physical characteristics, age, religion, creed, gender, gender expression, sexual orientation, marital status, mental or physical disability, or veteran status. All qualified candidates legally able to work in the United States are encouraged to apply.

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