Job Details

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Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating, managing shifts, approving time records, and handling scheduling conflicts.
• Collaborates with external partners to support community outreach and other partnerships.
• Supports data analysis, decision-making, and impact monitoring with the Store Manager.
• Supervises cash management, inventory, store maintenance, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data; creates action plans for store improvement.
• Uses KPIs and operating statements to engage the team and identify growth opportunities.
• Supports pharmacy operations during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and career development support.
• Manages performance through responsibilities, goals, feedback, and recognition.
• Recruits and retains talent, manages staffing plans, and participates in hiring decisions.
• Fosters a culture of accountability and performance management.

Training & Personal Development

• Completes required training programs and certifications.
• Monitors own performance and pursues continuous development.
• Maintains valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategy.
• Qualifications include a bachelor's degree or equivalent experience, leadership skills, and flexibility in work hours and location.

Walgreens is an equal opportunity employer. Salary range: $45,000 - $71,550, dependent on various factors. Role remains open until filled. Benefits info available at jobs.walgreens.com/benefits.