Job Details

• Manages the day to day operations of a retail store, directs and oversees all store functions.

KEY AREAS OF RESPONSIBILITIES

Drive the Sales and Maximize Profitability

• Manage and deliver store's/outlet's sales performance.
• Facilitate implementation of product/sales strategies.
• Communicate information on sales goals and targets to the team on a continuous basis.
• Keep the team updated daily on Conversion Rate and Average Transaction Value with the team on a regular basis. Monthly Plan forecast.

Deliver WOW Experience

• Provide a unique and genuine customer experience that delights and engages every shopper by following the 7 steps to WOW.

Develop Team

• Instil Valiram's Entrepreneurial Spirit within the Team.
• Consistently demonstrate appreciation and encouragement.
• Facilitate learning opportunities among team members.
• Maintain effective staffing with top performing team by actively networking, recruiting, hiring, and succession planning.

Delivery Operations Excellence

• Execute and maintain compliance of Store SOP at all times.
• This includes Store Opening & Closing, Cost Control, Roster & Manpower Planning.
• Cash collection accuracy and timeliness.
• Set up and maintain visual merchandising displays for promotional and seasonal activities (e.g., EOS, SASS).

Engage in Innovation and Productivity Initiatives

• Generate potential ideas that may contribute to productivity improvements.
• Execute and motivate team to contribute to productivity improvement.

COMPETENCY

Technical

• MS Excel for reports.
• Cash & Receipt Management.
• Productivity Improvement.

General

• Developing People.
• Problem Solving.
• Decision Making.
• Communication.

REQUIREMENT

• Minimum 5-7 years of total retail experience with a minimum of 3 years in a supervisory role.
• Diploma/Bachelor's degree (desirable) in related field or equivalent experience.
• Ability to communicate, influence, and negotiate effectively with all levels of leadership.
• Proven organisational skills – able to manage multiple demands with competing priorities and allocate time effectively.
• Ability to analyse situations and resolve issues with innovation and creativity.
• Ability to challenge and influence operational processes.