Job Details

Better Together Animal Alliance (BTAA) is an innovative, forward-thinking animal welfare organization serving Bonner, Boundary, and Kootenai Counties of Idaho, with the goal of keeping people and pets together. Our programs help people and animals through life's challenges, providing tools, resources, and services that support both. From a helpline to affordable veterinary services, free pet food and supplies, and rehoming and adoption services, BTAA is a pillar of animal welfare in northern Idaho.

BTAA seeks a Director of Operations (DOO) to join our experienced team. The DOO should be a seasoned leader who excels in building, empowering, and energizing teams to reach goals. Their natural attention to detail guides daily work. They're curious rather than judgmental, skilled at developing, implementing, and abiding by policies and procedures, understanding that a one-size-fits-all approach may not always apply. The candidate is a problem solver, listens to the community's needs, and translates feedback into quality and process improvement. The DOO will lead departments with integrity, and their decision-making will always be guided by our focus on keeping people and pets together.

Job Description Summary: The Director of Operations (DOO) will lead and be accountable for operational aspects of BTAA's daily animal care, veterinary services, building and campus maintenance, and community programming. With a keen sense of business acumen, this position is responsible for daily operations and organizational growth, building new revenue streams, and ensuring BTAA adheres to regulations, best practices, and evolving industry standards that improve animal welfare. As a key leadership position, they are responsible for helping to shape and implement the organization's strategic plan. The DOO is an experienced leader with a high attention to detail and commitment to growth. Responsibilities include evaluating staff performance, overseeing scheduling, creating and managing budgets, and developing and implementing policies and procedures. The DOO will have the skills, sensitivity, and confidence to lead departments, implement new initiatives, and uphold high standards for operations, professionalism, and delivery on BTAA's mission.

Ideal Candidate has/is:

1. Managed a veterinary office, animal shelter, or boarding facility
2. Has a minimum of five years experience supervising people (as the primary supervisor who coached, counseled, hired, and fired)
3. Pragmatic, empathetic, and fiscally responsible
4. High standards for cleanliness and customer service
5. Fear Free Certified
6. Demonstrated program management knowledge, including basic statistical methods, budget development, and oversight
7. Knowledge of Occupational Safety and Health Administration (OSHA) and MSDS safety rules
8. A skilled and experienced professional inspired by working with pets and people
9. Ability to ensure humane, effective, and efficient functioning of all aspects of care center operations, including animal intake, daily care, adoptions, and customer service
10. Familiarity with animal handling, diseases, and behavior (particularly dogs and cats)
11. Strong interpersonal, supervisory, and customer service skills
12. Experience with MS Office, Excel, and Google business suite. PetPoint, ClinicHQ, and BambooHR are a plus.