Job Details

Provide great customer service to the community; see that all customers, clients, and members are given prompt and courteous service. Must be able to handle cash, make change and operate the POS system. Will assist customers, clients, and members according to established procedures. Receive and handle incoming telephone calls, visitors, and emails in a friendly and businesslike manner. Direct calls to appropriate program/staff in a timely manner. Efficiently process memberships of all types. Manage the voicemails that come in and return calls promptly. Maintain progressive knowledge of all programs and facilities. Process new memberships and complex changes to memberships independently. Facilitate high level conflict resolution and customer engagement with a positive outcome. Able and confident to work independently for open and closing shifts. Be responsible for maintaining the orderliness and cleanliness of the Point of Sale (POS) stations and kiosks. Keep sales area clean and neatly...Guest Service, Attendant, Customer Service, Guest, Customer Engagement, Staff, Retail, Hotel